Senior Service Consultant (Counter Sales & Team Leader)Area: LadysmithIndustry: Glass & Auto Fitment CentresRef No.: TRG 2082Salary: Market related TCTC available/negotiable on experienceStart Date: As soon as possibleAn opportunity for an experienced Senior Service Consultant (Counter Sales & Team Leader) is required for permanent employment based in Ladysmith for a leading supplier of auto glass, repairs and building glass replacement services including the process of insurance claims.To manage the front desk of a Fitment Centre by providing professional operational support and general business consultation to all customers and staff, whilst ensuring compliance to corporate identity, operating standards and business processes and procedures.Duties & ResponsibilitiesContribute towards the achievement of Company budgets by following and facilitating effective stock control procedures, generating sales, effective cash management and strict adherence to Company processes that will result in sustainable profitability and growth.Handle the processing of claims accurately and quickly by liaising with the customer on the correct excess amounts and collecting payments to ensure that daily key performance indicators are achieved and to avoid any financial losses to the business.Ensure that the Best Administrative Practices are always adhered to when conducting administration in order to ensure stock control and ordering processes are adhered to and customers have the ultimate low effort experience.Utilise the scheduling system in the Service Centre, maximising the productivity of fitters, in order to maintain the targeted jobs per fit per day.Accurately order stock according to work schedules following the buy-out procedures to ensure that there are no delays in rendering services to customers.Adhere to any other reasonable work requests from Management.Secure end of day and split reports, analyse all variances and escalate all discrepancies to manager.Up-skill and develop counter staff by identifying training needs and conducting training.Identify and escalate any potential detractors which may negatively affect the targeted Nett-Promoter Scores (NPS).Desired Experience & QualificationGrade 12Degree/Diploma in Business Management, Operations Management or Retail Management (advantageous)Min 2-3 years' experience in a fitment centre or similar industry environment (required)Must have no criminal record.High attention to detail, accuracy, and efficiency in completing tasks.Self-motivated and high level of initiative.Must have a valid driver's licence and own vehicle.Ladysmith residency required.SkillsExcellent interpersonal skillsBusiness acumenHigh attention to detail, accuracy, and efficiency in completing tasks.Excellent telephonic skillsAbility to analyse and institute improved methods in providing efficient service to customersExceptional organizational skillsPackage & RemunerationSalary: Market related TCTC available/negotiable on experienceStart Date: As soon as possibleInterested?Application InstructionsWe will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.Interested applications are requested to submit their updated CVs (in word.doc format) via email to ****** using Ref # 2082.Attach any relevant documentation that will support & enhance your application.Correspondence is reserved for the shortlisted candidates who meet the minimum requirements.Should you not hear from us within 3 weeks of your application, please consider your application to be unsuccessful.
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