Job Title: SENIOR SERVICE CONSULTANT (COUNTER SALES & TEAM LEADER)Area: LadysmithIndustry: Glass & Auto Fitment CentresRef No.: TRG 2082Salary: Market related TCTC available/negotiable on experienceStart Date: As soon as possibleAn opportunity for an experienced SENIOR SERVICE CONSULTANT (COUNTER SALES & TEAM LEADER) is required for permanent employment based in Ladysmith for a leading supplier of auto glass, repairs and building glass replacement services including the process of insurance claims.To manage the front desk of a Fitment Centre by providing professional operational support and general business consultation to all customers and staff, whilst ensuring compliance to corporate identity, operating standards and business processes and procedures. To ensure that all internal sales are processed and administered to standard business practices and taking a guiding and leadership role in the absence of a Fitment Centre Manager.Duties & ResponsibilitiesDUTIES & RESPONSIBILITIES:Contribute towards the achievement of Company budgets by following and facilitating effective stock control procedures, generating sales, effective cash management and strict adherence to Company processes that will result in sustainable profitability and growth.Handle the processing of claims accurately and quickly by liaising with the customer on the correct excess amounts and collect payments to ensure that daily key performance indicators are achieved and to avoid any financial losses to the business.Ensure that the Best Administrative Practices are always adhered to when conducting administration in order to ensure stock control and ordering processes are adhered to and customers have the ultimate low effort experience.Utilise the scheduling system in the Service Centre, maximising the productivity of fitters, in order to maintain the targeted jobs per fit per day, enabling the Fitment Centre to run to full capacity and customers' expectations are managed.Accurately order stock according to work schedules following the buy-out procedures to ensure that there are no delays in rendering services to customers to maintain the highest standard possible.Adhere to any other reasonable work requests from Management.Secure end of day and split reports, analyse all variances and escalate all discrepancies to manager to ensure processes have been adhered to, and to avoid financial losses.Up-skill and develop counter staff by identifying training needs, conducting and facilitating training and liaising with management to ensure exceptional customer service is achieved through skills building and knowledge sharing.Identify and escalate any potential detractors which may negatively affect the targeted Nett-Promoter Scores (NPS), which in turn would affect the Fitment Centre's KPI's and business achievement of a Low Effort Customer Experience.Desired Experience & QualificationGrade 12Degree/Diploma in Business Management, Operations Management or Retail Management (advantageous)Min 2-3 years' experience in a fitment centre or similar industry environment (required)Must have no criminal record.High attention to detail, accuracy, and efficiency in completing tasks.Self-motivated and high level of initiativeMust have a valid driver's licence and own vehicle.Ladysmith residency required.SkillsExcellent Interpersonal skillsBusiness AcumenHigh attention to detail, accuracy and efficiency in completing tasks.Excellent telephonic skillsAbility to analyse and institute improved methods in providing an efficient service to customersExceptional organizational skillsPackage & RemunerationSalary: Market related TCTC available/negotiable on experienceStart Date: As soon as possibleInterested?APPLICATION INSTRUCTIONSWe will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.Interested applications are requested to submit their updated CV's (in word.doc format) via email to ****** using Ref # 2082Attach any relevant documentation that will support & enhance your applicationAll Tertiary and Secondary qualificationsAny Relevant Professional Memberships / PartnershipsAny Trade, Training and/or In-House certificates etcAny Relevant operating and/or vehicle / hardware / equipment licensesAll Previous employment references and their contactable details.Correspondence is reserved for the shortlisted candidates who meet the minimum requirements.Should you not hear from us within 3 weeks of your application, please consider your application to be unsuccessful.
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