TreasuryONE Technologies is rapidly expanding and seeking a highly skilled Treasury Support Consultant to join our dynamic team. As a key member of our support desk, you will play a crucial role in delivering exceptional service to our growing client base.
Responsibilities
Assist clients with Day-to-Day Support
Provide expert guidance and support to clients in managing their treasury operations and cash management, ensuring seamless and efficient day-to-day operations
Manage user access and permissions for our Treasury Management Systems
Monitor cash visibility and payment processing to ensure seamless integration
Resolve Complex Client Issues
Analyse and troubleshoot technical and product-related issues for our clients
Provide clear explanations and step-by-step guidance to help clients resolve problems
Manage complex client requests, particularly those involving technical challenges
Enhancing Client Satisfaction
Serve as the first point of contact for client support queries
Focus on delivering quality answers and demonstrating empathy to ensure client satisfaction
Identify client requests and engage our internal teams to ensure timely and effective resolutions
Drive Continuous Improvement
Investigate application logs and other tools to identify root causes of technical issues
Provide recommendations to enhance our existing monitoring and risk mitigation strategies
Share your expertise by mentoring junior members of the support team
Support Connectivity and Integration Projects
Participate in connectivity projects and migrations, including bank connections and third-party integrations (SFTP, API, certificate renewals, encryption, etc.)
Assist clients with setting up and troubleshooting various integration points
At the TreasuryONE support desk, you will be responsible for providing technical support on a range of Treasury Management Systems, including IT2, Kyriba, and Treasury Express.
Required Skills and Experience
Bachelor's Degree in Computer Science, Business, Finance, or a related field
Minimum 2 years of experience in a technical support role, preferably in the FinTech industry
Proficiency in Treasury Management Systems and/or Treasury Operations
An understanding of cloud-based solutions, SWIFT, H2H connections, SFTP/FTP, API, and SQL
Excellent communication and customer service skills, with the ability to work calmly under pressure
Analytical mindset and problem-solving skills to identify and resolve complex issues
Why Join TreasuryONE?
At TreasuryONE, we are committed to fostering a culture of innovation, client success, and continuous improvement. As a Treasury Support Consultant, you will have the opportunity to make a significant impact on our rapidly growing business and the satisfaction of our valued clients.
We offer a supportive and collaborative work environment, competitive compensation, and opportunities for professional development and career advancement. If you are passionate about Treasury Systems and driven to deliver exceptional customer service, we encourage you to apply for this opportunity.
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