Job DescriptionResponsible for planning, pricing, and arranging travel experiences to southern Africa for travelers through international agents.ResponsibilitiesEvaluate client requirements including interests, needs, and budget constraintsProvide timely quotes for all requested servicesMake reservations for requested servicesAcknowledge receipt of requests from agentsRespond to requests and send written confirmationsOrganize client files according to company standardsInput reservations into Tourplan systemConfirm services with suppliersMaintain ongoing communication with agents regarding reservation status, payments, deadlines, and reservation termsCoordinate Meet and Greets when necessaryManage documentation for all reservationsPrepare travel packs for clientsIssue vouchers and rooming listsMaintain filing systemEnsure timely invoicing of clients for all services and provide invoices promptlyHandle payments and address account inquiriesArrange tour guide services as neededSecure competitive rates with preferred suppliersQualifications and ExperienceHigh school diploma or equivalentPreferably a qualification in Travel & TourismMinimum of 5 years of experience working with groups and group series in the tourism sectorCompetenciesProficiency in analyzing detailed group costs and itinerariesFamiliarity with Tourplan software is advantageousAbility to negotiate availability and rates with suppliersStrong knowledge of South African and regional geographyExcellent product and logistical understandingSalaryCompetitive salary based on relevant experience.BenefitsABOUT OUR CLIENTOur client, an African company, is committed to prioritizing their people, customers, and suppliers by delivering exceptional quality, service, and value.
They aim to infuse each customer interaction with the unique essence and magic of Africa.
The ultimate goal is for our client to emerge as the leading integrated tourism group in Southern Africa, with a strong international presence in sectors where they possess a sustainable competitive advantage.Key areas of international expertise encompass:Destination retailGlobal sports event managementDuty-free retail on the groundDuty-free retail in the airDestination managementHotel managementLodge managementAirport craft and curios retailActivity managementOnline corporate travel management
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