Travel Retail Business Manager

Job: Retail Business Manager
Location: Woodmead
Reporting to: Travel Retail Head: Paris
Who We Are
At L'Oréal, we believe that our people are our greatest asset. We foster a culture of learning, growth, and innovation, empowering our teams to reach their full potential and drive our business forward. As a global leader in beauty, we are committed to attracting, developing, and retaining top talent who share our passion for excellence.
Lead with Passion, Drive Retail Excellence
Are you a dynamic and results-oriented leader with a passion for the beauty industry and a proven track record of driving sales and exceeding targets? Do you thrive in a fast-paced retail environment and excel at building and motivating high-performing teams? As a Retail Business Manager at L'Oréal, you will play a crucial role in leading and inspiring your team to deliver exceptional customer experiences while achieving ambitious business objectives.
A DAY IN THE LIFE:
Sales & Performance Management:

To develop the business within the responsible region to achieve retail targets
To allocate sales targets within region and to drive sales growth;
Manage the travel retail distribution channel in South Africa, Mauritius & Réunion inter alia;
Identify business opportunities;
Lead, manage and participate in negotiations;
Participate in and implement L'OREAL Group annual plan to guarantee sell out targets and business
Analyze key performance indicators, identify trends, and implement strategies to optimize performance.
Develop turnovers and profitability, manage operating accounts of the geographical Zone
Gather, analyze and coordinate information and tools available (ex. local markets panels, media plans, passengers' traffic...etc.) to become an expert on the geographical zone.

Team Leadership & Development:

Build, lead, and motivate a high-performing team through effective coaching, mentoring, and training
Manage BA (recruitment, objectives, oversee the training of BA by RT) and facilitate daily BA coaching (service, winner, My Beauty Club animation, etc.)
Ensure a physical presence on the field close to the teams (internal and retailers)

Develop and set up a global Sales strategy:

Recruit, lead and develop teams on the field (Regional Coaching Managers, Regional Trainers, and Beauty Advisors) based upon pre-determined priorities and objectives)
Participate in and implement L'Oréal Group's annual plan with Area Manager to guarantee sell out targets and business
Develop strong professional relationships with key accounts, be their privileged business partner (annual negotiations of margin, space, stores visibility, market share, animation plans, category management projects...)

Visual Merchandising & Store Operations:

Maintain a visually appealing and impactful store environment that aligns with brand guidelines and optimizes the customer journey
Allocate BA and promotors per brand with Area Manager
Guarantee successful operational implementation in the Field and guarantee brand-image, monitor shop quality and merchandising
Work with Visual & Retail Merchandisers for orders, planograms, installation and visual database

Collaboration & Communication:

Partner effectively with area managers, marketing teams, and other stakeholders to align on strategies, share best practices, and drive business growth.
Communicate effectively with your team to cascade information and ensure alignment.
Excellent communication and interpersonal skills, with the ability to inspire, motivate, and develop a team to achieve shared goals

PROFESSIONAL AND TECHNICAL COMPETENCIES REQUIRED:
Proven Retail Management Experience:

5+ years of demonstrated success leading and managing a team in a fast-paced retail environment, preferably within the beauty industry.
Produce reports and analysis (performance, competitors / Field activity)
Monitor resources allocation within the budget
Supervise Retail implementation (projects, event…) and action plan in the Zone
Ability to pursue turnover and profit optimization

Strong Business Acumen:

A strategic thinker with a knack for identifying and capitalizing on business opportunities, negotiating effectively with stakeholders, and translating plans into successful outcomes
Solid understanding of retail metrics, sales analysis, inventory management, and profit and loss statements.
Masters brand selling scenarios
Sets negotiation priorities

Customer-Centric Approach:

Passion for delivering exceptional customer experiences and building lasting relationships.
Manage intermediate agent relationships
Collects and connects comprehensive knowledge about the retailer/prescriber/Salon
Influences the retailer/prescriber/Salon and builds retailers development plans
Adapts brand distribution strategy

Analytical and Problem-Solving Skills:

A data-driven individual who excels at analyzing information to generate insights, closely monitoring performance, and identifying solutions to optimize results.

Results-Oriented & Adaptable:

Proven track record of exceeding targets, driving sales, and thriving in a dynamic and ever-changing environment.
Follow-up and improve on sell out and results

EDUCATION AND EXPERIENCE:

Bachelor's Degree in Business Administration, Marketing, Commercial or a related field preferred.
5+ years of retail management experience.
Able to travel regularly within South Africa and internationally as per the allocated regions;
Preference will be given to South African citizens and those who legally qualify to work in South Africa
French speaking MANDATORY

WHAT WE OFFER:
At L'Oréal, we invest in our people. We offer a competitive compensation and benefits package, exciting opportunities for professional growth, and a dynamic and inclusive work environment where you can make a real impact in the world of beauty.
We're committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual's gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.
If you are a passionate and driven leader with a love for beauty and a desire to build a rewarding career, apply now and join our team!

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