TIME + TIDE City of Cape Town, Western Cape, South Africa Head of People & Culture | Enneagram CoachTime + Tide | Who We AreWe are guides and guardians of some of the most remote places on Earth, with a family of luxury properties in Zambia and Madagascar. Across land and sea, we have a legacy in responsible tourism and offer modern-day explorers the luxury of space and the chance to feel fully alive. Our team take extraordinary care in sharing our deep appreciation for the land, wildlife and culture.Travel Designer | About the RoleThe Travel Designer will act as an expert reservation's consultant for Domestic and International Source Markets. The role involves creating customised, high-end travel experiences while ensuring exceptional service from start to finish.Key Responsibilities and Duties:Travel DesignDevelop an in-depth understanding of guests' needs, preferences, interests, and budgetary considerations.Research, design, craft, and curate high-end travel itineraries that reflect the unique preferences of individual guests.Create detailed itineraries using the Itinerary Builder tool.Constantly exceed guest expectations by delivering exceptional service and personalised travel itineraries that elevate the guests' experience.Ensure seamless and responsive client communication throughout the entire reservations process—from initial inquiry to post-travel—by addressing all requests promptly and professionally.Demonstrate expert knowledge of all Time + Tide destinations, and other locations as needed.Collaborate closely with Time + Tide teams, especially Operations, to ensure seamless execution of client itineraries.Respond to enquiries as a priority throughout the working day.Build and maintain strong relationships with key agents, including booking Agent Familiarisation Trips.Manage bookings for domestic and international flights and third-party services, ensuring all logistics are handled smoothly.Proactively report, follow up and provide feedback on individual provisional bookings and work to convert them into confirmed reservations.General administration responsibilities as required.Guest RetentionStay informed of all current itineraries and be ready to address any issues that may arise during a guest's travels.Handle complaints swiftly and efficiently, escalating resolutions as needed to maintain guest satisfaction.Proactively follow up with guests during and after their travels to ensure a high level of satisfaction and to gather feedback for future improvements.Ensure timely follow-up for invoice payments and accurate allocation of payments received.Actively work towards achieving revenue targets set for the role, contributing to the overall financial performance of the team.Experience, Qualifications and Competencies:Proficient with Microsoft Suite (Outlook, Excel, Word).Knowledge of Res Request, Safari Portal and HubSpot an advantage.Genuine passion for luxury travel.Excellent communication skills, written and verbal.Proven track record of delivering with detail orientation and accuracy.Motivated and determined to meet and exceed annual sales goals.Demonstrated excellence in proactive customer service.Excellent planning and organizational skills.Strong initiative and creativity.Team player who shares ideas and learning with others.Professional with a sense of fun.Excellent ability to build and manage relationships with a wide variety of people and cultures.Must be willing to work flexible hours according to business requirements.Please submit your application to our Head of People and Culture at ****** by 16 September 2024.Seniority levelEntry levelEmployment typeFull-timeJob functionManagement and ManufacturingIndustriesTravel Arrangements
#J-18808-Ljbffr
