We seek an experienced and energetic Travel Coordinator, based in Morningside, Durban to join our team on a fixed-term temporary contract basis. The Travel Coordinator will be responsible for executing the travel requirements of our team members who travel locally and internationally, including flight bookings, accommodation, car rentals, visas, letters, forex, etc. Your role would involve negotiations with service providers to achieve the best possible service and price, keeping accurate records of travel bookings and expenses, processing travel expense reports, and following up to resolve discrepancies. The ideal candidate will have strong organizational skills, diligence, and excellent communication abilities.
Key responsibilities include but are not limited to:
Plan and organize travel itineraries for employees, including flights, accommodation, and ground transportation for local and international travel.
Stay updated on travel regulations, airline policies, and industry trends.
Respond to employees with travel inquiries and provide guidance on travel programs.
Handle and resolve travel-related issues or emergencies promptly and efficiently. Advise employees on travel policies, visa requirements, and necessary documentation for their travel.
Prepare and distribute travel-related documentation (letters, visas, itineraries).
Research and recommend travel options based on cost-effectiveness and preferences.
Liaise with travel vendors and negotiate contracts to secure favorable rates.
Quote, book, and confirm travel arrangements through relevant platforms.
Ensure compliance with company travel policies.
Maintain accurate records of travel bookings and expenses.
Process travel expense reports and follow up on discrepancies.
Maintain and update a database of employee travel profiles, including preferences, frequent flyer accounts, passport details, and other relevant information.
Role requirements:
Proven work experience as a Travel Coordinator, Travel Agent, or a similar role in corporate travel management, local and international.
Fluency in written and spoken English, with additional language skills being an advantage.
Matric and bachelor's degree in business administration, Hospitality, or a related field (preferred).
Proficient in Microsoft Office Suite (Excel, Outlook, Word).
Candidates available to start immediately.
The ideal candidate has a history of leading with:
Strong customer service orientation.
Proactive, efficient, resourceful, problem-solving, and solution-driven attitude.
Numerically minded.
Well spoken with a good command of the English language.
Perfectionist, takes pride in quality, detail, and speed of delivery of work.
Organized, able to handle pressure and deadlines, and can process a large amount of work quickly.
Can take on any task with minimal direction, and has flexibility to adapt to changing travel arrangements and schedules.
If you are experienced in the key responsibilities and outlined requirements for the Travel Coordinator position, we'd love to hear from you.
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