We are urgently looking for a SPANISH speaking travel consultant.For one of our nicest and most exciting clients, we are looking for an experienced travel consultant who is fluent in Spanish. As the Spanish Travel Consultant for our tour operator business, you will be at the forefront of shaping our travel offerings through determining clients' needs and suggesting suitable travel itineraries. Your ability to organise travel from beginning to end, including flights, accommodation and other services, will directly impact our competitiveness, profitability, and the overall quality of the travel experiences we provide.Your multifaceted expertise in operations, client experience, supplier engagements, and communication and reporting, ensures a holistic approach to manage top client experience and drive business success. By supplying travellers with pertinent information and useful travel/holiday materials, you play a pivotal role in maintaining efficiency and consistency throughout the client's journey. Your contributions across these key performance areas and reporting requirements will be vital in achieving our organisational goals and further establishing our tour operator business as a leader in the industry.As a Spanish Travel Consultant your responsibilities will include, but will not be limited to:Acting as the first (and best!) point of contact for international clientele interested in booking tailor-made holidays and safaris on the continentWow-ing existing and potential clients with first-hand knowledge of African properties and destinationsPreparing attractive quotations and itineraries that complement individual client expectations and budgetsEffectively actioning the travel booking process at all levels (including booking hotel rooms, car rentals, lodges etc. as per customer confirmation)Collecting client payments - ka-ching! - and approving supplier invoices for paymentProviding customer support before, during and after travel - ensuring that Rhino Africa clients stay Rhino Africa clientsMeeting and exceeding monthly and quarterly sales targets set by Rhino Africa's Sales ManagersManaging below metrics as part of performance reviewEnquiriesBookingsE2BRevenueGPGP%Work directly with Sales Managers to resolve client travel issuesCustomer service-related responsibilities from clientEnsure that all Trustpilot links are reviewed prior to CX Team sending out to clientsSend all escalations for Sales Support to direct line managerWork with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolvedWork with our rates team to resolve rates-related tasksLog all required tickets relating to rates and product and communicate effectively with support areasCommunication with Sales Support areas Including but not limited toFlightsFinanceKaptio TeamMarketingRequirementsA National Senior Certificate/Matric2-5 years minimum experience within the tour operator environmentFluent in speaking and writing in the Spanish languageThe ability to craft tailor-made experiences based on the clients' needs and specific requirements from the Spanish market.Destination knowledge in Southern Africa, East Africa, Indian Ocean islandsProficient in Google SuiteWorking experience of tour operating software (ex. Globetrack, Kaptio, Tourplan, etc.)The ability to influence clientsGreat communication skillsUnderstanding of the market's trends and needsHigh level of client centricityNot essential but advantageous:Diploma/Degree in tourism
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