Travel AdvisorAbout the CompanyIGT is a leading global pure-play Travel Technology organization, providing integrated services and solutions to travel corporations worldwide in the areas of Information Technology (IT), Business Process Management (BPM) and Digital Services & Solutions.It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, disability, genetic information, marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.IGT's service offerings cover the entire business operations & technology spectrum of the travel and hospitality domain.About the RoleGood Knowledge of business travel, services & value propositionsFollow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contactIdentify and understand customer needs in order to provide a consistently high-quality serviceEffectively promote the client's products and enhance customer experience and loyaltyProvide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer serviceEscalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely mannerEnsure action is taken to increase customer retention, loyalty and build a credible reputationOperate customer related information systems (GDS) to the required standard maintaining accurate and secure recordsUnderstand and adhere to the company and department standards, policies and proceduresAdhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed.High degree of patience, influencing, persuasion skills and assertiveness with excellent rapport-building skillsResponsibilitiesGood Knowledge of ticketing & faresGood Knowledge of PNR creation, OSI/SSR Request update, Pricing, Ticket Issuance/re-issuance, Ticket Cancellation/Partial ticket cancellation, Divide PNR etc. on GDSPrior working experience on GDS -Sabre is great to haveGood understanding of fare rules & must know how to read themInternational Destination/geographical knowledgeGood destination information with a passion of business travel product knowledgeGood knowledge of international Travel products, Airfares, itineraries, Routing & AirlineComfortable in working under fast paced 24*7 environment from officeDriven by helping others and providing exceptional customer experiences.Excellent interpersonal skills with the ability to build rapport with every customer.Strong attention to detail.PC literate (speed, accuracy and navigation)QualificationsGrade 12Required SkillsTravel / Aviation / Airline – Industry knowledgePreferred SkillsTravel / Aviation / Airline – Industry knowledgePay range and compensation packageCompetitive Salary plus nightshift allowanceCollaborative Work EnvironmentOpportunities for GrowthFree medical insuranceFree transportation (Shifts - 6pm to 6am)
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