Training Manager

MAIN JOB PURPOSE The Training Manager manages delivery of all training, facilities and ETQA in the academy. The training manager oversees a team of induction facilitators, subject matter expert facilitators, assessors, moderators, and compliance administrators:

The Training Manager will be responsible for managing the development, coordination, and implementation of all training programs within the academy.
This includes overseeing a team of facilitators, assessors, moderators, and compliance administrators, ensuring the delivery of high-quality skills development training to unemployed learners.
The role involves managing the day-to-day training activities, ensuring compliance with relevant accreditation and quality assurance bodies, and aligning training programs with the academy's goals.


QUALIFICATIONS & EXPERIENCE

Bachelor's Degree in Education, Training and Development, Human Resources, or a related field.
Relevant post-graduate qualification or professional certifications in Skills Development or Training Management is advantageous.
At least 10 years working experience of which 8 years in an education/skills development environment.
Experience working with unemployed learners, preferably in the context of government-funded training programs.
Proven experience in managing facilitators, assessors, and compliance administrators.
Familiarity with SETA requirements and accreditation processes.
At least 6 years management experience.
At least 4 years campus operational management experience including learnerships implementation, SETA and QCTO processes.
Education Risk and compliance / regulatory understanding.
Sound understanding of operations management.
Demonstrated innovation and improved operational effectiveness.
Sales experience would be an added advantage.
Current valid driver's licence and own transport.
Experience in staff management and development.
Very disciplined and organized individual.
Excellent skills in Excel, Word and PowerPoint.


COMPETENCIES & SKILLS

Strong leadership and team management skills.
Excellent organizational and project management skill.
Knowledge of assessment, moderation, and compliance processes in a training environment.
Exceptional communication and interpersonal skills.
Ability to work under pressure and manage multiple tasks simultaneously.
Strong problem-solving and analytical abilities.
Leadership and People Management.
Strategic Thinking and Planning.
Knowledge of Skills Development and Legislative Frameworks.
Communication and Interpersonal Skills.
Critical thinking and Decision-Making.
Quality Orientation and Continuous Improvement.
Stakeholder Management.


Key Performance Indicators (KPIs):

Achievement of learner success and completion rates.
Maintenance of SETA accreditation and compliance.
Effective management and development of training staff.
Excellent organizational and communication skills.
Highly computer literate with specific reference to MS Excel, Word and PowerPoint computer skills.
Be customer service orientated.
Proven assertiveness and problem-solving skills.
Highly self-motivated and able to endure long hours as necessary.
Excellent people's skills.
An active understanding and interest in the Educational environment.
Excellent stakeholder relationship management and interpersonal skill.
Fluent in written and spoken English.
Sound presentation, negotiation skills.
Sales skills will be an advantage.
Ability to work under pressure.
Solid knowledge and understanding of Skills Development strategy.
Education on FET band and Learnerships.
Knowledge of SETA'S and QCTO.
Ability to manage own energy, and intra-personal and inter-personal skills functioning.
Resilience within a complex, challenging environment.
A commitment to the transformational goals of the Company.


DUTIES & RESPONSIBILITIES The duties include the following:

Operations:

Support and report to the Campus Manager in implementing and managing all processes relating to the ETQA department, accountable for academic integrity and regulatory compliance of learner output and results.


Leadership and Team Management:

Manage, mentor, and oversee a team consisting of induction facilitators, subject matter experts, assessors, moderators, and compliance administrators.
Develop and maintain a performance management system for the team, providing ongoing support and feedback.
Ensure that facilitators are suitably qualified, relevantly skilled and equipped with the necessary resources and training materials to deliver effective sessions.


Training Program Design and Implementation:

Design, develop, and implement training programs focused on skills development for unemployed learners, ensuring alignment with national standards and the specific needs of the learners.
Oversee the induction process for new learners, ensuring smooth onboarding and orientation.
Collaborate with Subject Matter Experts (SMEs) to ensure the development and delivery of relevant and up-to-date course content.
Ensure classrooms are adequately equipped and managed, and that the learning environment is conducive for effective facilitation of learning.


Assessment and Moderation:

Ensure that assessment processes are rigorous, fair, and comply with the standards set by relevant SETAs (Sector Education and Training Authorities) or accrediting bodies.
Oversee moderation activities to ensure assessments meet quality assurance requirements.
Support and guide assessors and moderators in maintaining the integrity of the assessment process.


POE Management:

Allocate Assessor and Moderator to specific groups.
Populate results on LMS.
Ensure that Assessor and Moderation reports are scanned onto Google Drive compliantly.
Coordinate remediation between all parties (Learner/ Facilitator/ Assessor/ Moderator).
Ensure that all POES are ready for External Verification.
Submit final results in accordance to company reporting framework ensuring all SETA considerations are complied with.
Manage POE Filing Room ensuring compliance with storage conventions and safety regulations.


Compliance and Accreditation:

Ensure compliance with all statutory requirements and maintain the academy's accreditation with relevant SETAs or other regulatory bodies inclusive but not limited to QCTO.
Submit ETQA Compliance Reporting.
Submit Monthly detailed learner results sheets to National ETQA.
Submit Weekly Plans to Campus Manager.


Records:

Manage and maintain accurate training records, reports, and documentation for audits and external reviews. Work closely with compliance administrators to ensure adherence to legislative requirements, including the Skills Development Act, Employment Equity Act, and BBBEE codes.


Stakeholder Engagement:

Collaborate with external stakeholders, including SETAs, funding agencies, and potential employers, to ensure the academy's training programs meet industry standards and are aligned with market demands. Foster relationships with industry partners to create opportunities for learner placement and employment post-training.


Quality Assurance and Continuous Improvement:

Develop and implement quality assurance systems to monitor the effectiveness of training programs and learner progress.
Continuously assess and refine training delivery methods to ensure they meet both learner needs and industry standards.
Lead the development of innovative learning and teaching methods, including the use of technology.


Budget and Resource Management:

Oversee the training budget, ensuring cost-effective use of resources. Ensure that training equipment and materials are available and maintained to support the delivery of training programs.


Reporting and Analysis:

Produce regular reports on training activities, learner progress, and overall program performance.
Use data to inform decision-making, track outcomes, and propose improvements to the training programs.


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