Position: Training Manager
Salary: Market related
Location: Kameeldrift, Pretoria
Job type: Permanent
Industry: Hospitality
Reference Number: RDT.K.TM.03072024
COMPANY DESCRIPTION:
Our client, an upmarket Hotel and Conference Center in Pretoria, has a vacancy for a Training Manager to join their team as soon as possible.
JOB DESCRIPTION:
Responsible for identifying and assessing training needs within the company that are relevant to the hospitality industry by developing training plans and methodologies which will be best suited for the organisation, with specific regard to:
Producing competent employees in their core areas of operation
Improving service standards
Maximising customer service
MAIN DUTIES & RESPONSIBILITIES:
Identify and assess the training needs of the organization through job analysis (KPI's), career paths, and consultation with the hotel department managers
Develop individualized and group training programs that address specific business needs
Develop training manuals that target tangible results
Implement effective and purposeful training methods
Effectively manage the training budget
Evaluate organizational performance to ensure that training is meeting business needs and improving performance
Assess employees' skills, performance, and productivity to identify areas of improvement
Drive brand values and philosophy through all training and development activities
Effectively communicate with team members and management
Create a curriculum to facilitate strategic training based on the organization's goals
Select and manage resources, including working with both internal employees and training vendors to develop and deliver training
Manage the technologies and technical personnel required to develop, manage, and deliver training
Keep abreast of training trends, developments, and best practices
Responsible for the submission of the Annual Training Plan and Workplace Skills Plan to CATHSETA
Monitor changes in the organisation and be quick to act upon new training opportunities
Provide feedback and reports back to management on the performance of employees post training
EDUCATIONAL REQUIREMENTS:
Grade 12
Bachelor's Degree in Human Resources, Hospitality Management, or a related field (essential)
Qualified Trainer, Assessor and Assurance
EXPERIENCE AND SKILLS REQUIRED:
A minimum of 3 – 5 years' experience in training and development management
Highly computer literate with proficiency in MS Office and related business and communication tools
Appropriate administrative experience
Excellent written, verbal, and interpersonal communication skills
Superb track record in developing and executing successful training programs
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