Training Manager

JOB PURPOSE: The Training Manager manages delivery of all training, facilities and ETQA in the academy. The training manager oversees a team of induction facilitators, subject matter expert facilitators, assessors, moderators, and compliance administrators:The Training Manager will be responsible for managing the development, coordination, and implementation of all training programs within the academy.This includes overseeing a team of facilitators, assessors, moderators, and compliance administrators, ensuring the delivery of high-quality skills development training to unemployed learners.The role involves managing the day-to-day training activities, ensuring compliance with relevant accreditation and quality assurance bodies, and aligning training programs with the academy's goals.QUALIFICATIONS & EXPERIENCEBachelor's Degree in Education, Training and Development, Human Resources, or a related field.Relevant post-graduate qualification or professional certifications in Skills Development or Training Management is advantageous.At least 10 years working experience of which 8 years in an education/skills development environment.Experience working with unemployed learners, preferably in the context of government-funded training programs.Proven experience in managing facilitators, assessors, and compliance administrators.Familiarity with SETA requirements and accreditation processes.At least 6 years management experience.At least 4 years campus operational management experience including:Learnerships implementation, SETA and QCTO processes. Education Risk and compliance / regulatory understanding.Sound understanding of operations management.Demonstrated innovation and improved operational effectiveness.Sales experience would be an added advantage.Current valid driver's license and own transport.Experience in staff management and development.Very disciplined and organized individual.Excellent skills in Excel, Word and PowerPoint.COMPETENCIES & SKILLSStrong leadership and team management skillsExcellent organizational and project management skillKnowledge of assessment, moderation, and compliance processes in a training environmentExceptional communication and interpersonal skillsAbility to work under pressure and manage multiple tasks simultaneouslyStrong problem-solving and analytical abilitiesLeadership and People ManagementStrategic Thinking and PlanningKnowledge of Skills Development and Legislative FrameworksCommunication and Interpersonal SkillsCritical thinking and Decision-MakingQuality Orientation and Continuous Improvement.Stakeholder Management.Key Performance Indicators (KPIs):Achievement of learner success and completion ratesMaintenance of SETA accreditation and complianceEffective management and development of training staffExcellent organizational and communication skillsHighly computer literate with specific reference to MS Excel, Word and PowerPoint computer skillsBe customer service orientatedProven assertiveness and problem-solving skillsHighly self-motivated and able to endure long hours as necessaryExcellent people's skillsAn active understanding and interest in the Educational environmentExcellent stakeholder relationship management and interpersonal skillFluent in written and spoken EnglishSound presentation, negotiation skillsSales skills will be an advantageAbility to work under pressureSolid knowledge and understanding of Skills Development strategyEducation on FET band and LearnershipsKnowledge of SETA'S and QCTOAbility to manage own energy, and intra-personal and inter-personal skills functioningResilience within a complex, challenging environmentA commitment to the transformational goals of the CompanyDUITES & RESPONSIBILITIESThe duties include the following:Operations:Support and report to the Campus Manager in implementing and managing all processes relating to the ETQA department, accountable for academic integrity and regulatory compliance of learner output and results.Leadership and Team Management:Manage, mentor, and oversee a team consisting of induction facilitators, subject matter experts, assessors, moderators, and compliance administrators.Develop and maintain a performance management system for the team, providing ongoing support and feedback.Ensure that facilitators are suitably qualified, relevantly skilled and equipped with the necessary resources and training materials to deliver effective sessions.Training Program Design and Implementation:Design, develop, and implement training programs focused on skills development for unemployed learners, ensuring alignment with national standards and the specific needs of the learners.Oversee the induction process for new learners, ensuring smooth onboarding and orientation.Collaborate with Subject Matter Experts (SMEs) to ensure the development and delivery of relevant and up-to-date course content.Ensure classrooms are adequately equipped and managed, and that the learning environment is conducive for effective facilitation of learning.Assessment and Moderation:Ensure that assessment processes are rigorous, fair, and comply with the standards set by relevant SETAs (Sector Education and Training Authorities) or accrediting bodies.Oversee moderation activities to ensure assessments meet quality assurance requirements.Support and guide assessors and moderators in maintaining the integrity of the assessment process.POE Management:Allocate Assessor and Moderator to specific groups.Populate results on LMS.Ensure that Assessor and Moderation reports are scanned onto Google Drive compliantly.Coordinate remediation between all parties (Learner/ Facilitator/ Assessor/ Moderator).Ensure that all POES are ready for External Verification.Submit final results in accordance to company reporting framework ensuring all SETA considerations are complied with.Manage POE Filing Room ensuring compliance with storage conventions and safety regulations.Compliance and Accreditation:Ensure compliance with all statutory requirements and maintain the academy's accreditation with relevant SETAs or other regulatory bodies inclusive but not limited to QCTO.Submit ETQA Compliance Reporting.Submit Monthly detailed learner results sheets to National ETQA.Submit Weekly Plans to Campus Manager.Records:Manage and maintain accurate training records, reports, and documentation for audits and external reviews. Work closely with compliance administrators to ensure adherence to legislative requirements, including the Skills Development Act, Employment Equity Act, and BBBEE codes.Stakeholder Engagement:Collaborate with external stakeholders, including SETAs, funding agencies, and potential employers, to ensure the academy's training programs meet industry standards and are aligned with market demands.Foster relationships with industry partners to create opportunities for learner placement and employment post-training.Quality Assurance and Continuous Improvement.Develop and implement quality assurance systems to monitor the effectiveness of training programs and learner progress.Continuously assess and refine training delivery methods to ensure they meet both learner needs and industry standards.Lead the development of innovative learning and teaching methods, including the use of technology.Budget and Resource Management:Oversee the training budget, ensuring cost-effective use of resources.Ensure that training equipment and materials are available and maintained to support the delivery of training programs.Reporting and Analysis:Produce regular reports on training activities, learner progress, and overall program performance.Use data to inform decision-making, track outcomes, and propose improvements to the training programs.
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