Training Manager

Select how often (in days) to receive an alert: Training Manager Business Unit:  Discovery Health Discovery – Health Discovery Health People supporting Functional Enablement Training Manager/ Specialist About Discovery Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success but to ignite positive and meaningful change within our society. About Discovery Health People The Discovery Health People team sits central to the Discovery Health environment and comprises of three functions namely Strategic Enablement, Human Resources and Learning and Development. The team serves as a Centre of Excellence enabling business and operations to realise its strategies from a People perspective. The Discovery Health People Vision is to be the best people function globally, focused on placing the best people, developing, and retaining them to enable the business vision. We achieve this through a deliberate focus on four People Pillars: 1. Attracting and retaining the best talent, and providing an environment for optimal performance, impact and contribution. 2. Cultivating and sustaining a culture of diversity and inclusion, where all our employees have a sense of belonging. 3. Developing and enhancing employee and leadership capability; and 4. Offering a rich employee value proposition, prioritising superior employee experience and employee wellbeing. The culture within the department is to continuously seek ways to elevate the People function through constant learning, knowledge sharing and innovation while driving best practice and change throughout Discovery Health. About Functional Enablement  It is the central coordination of functional development through research and best practice, whilst delivering strategic initiatives and supporting the day–to–day management of operational activities.  Functions that make up the unit are Field Force, Client Experience, Integrated Financial Services, New Markets, Digital and InHouse Client Experience and Workflow. The Functional Enablement Field Force team is responsible for enabling the Health Professional Services, Corporate Services and Hospital Benefit Specialist teams with robust account management skills, essential tools and streamlined processes that supports them to drive in-field effectiveness and to operate as a world class account management team. Key Purpose The ideal Training Manager will play a pivotal role in overseeing the Health and Field Force training, ensuring the transfer of essential skills and knowledge for optimal performance in their roles. This individual will be responsible for developing and implementing a robust skills development framework with a focus on building technical expertise. Key outputs The successful applicant will be responsible for but not limited to the following job functions, but not limited to: Develop the Training Strategy for the business unit. Provide a bi-annual Training report covering all internal training requisitions. Identify training requirements, address gaps, and create training plans/curriculums. Identify leadership and staff development needs, facilitating sessions accordingly. Customize, develop, and deliver training content for Field Force and Health business. Ensure training aligns with iQS audit requirements and participate in bi-annual audits. Manage the performance and delivery of training programs. Continuously update knowledge through research. Manage technology for learning programs. Additional Responsibilities Schedule and host monthly training meetings with the team and line manager. Manage the yearly training plan, ensuring all deliverables are met and regularly updated. Provide reports on attendance and completion of training initiatives. Perform need analysis with team managers and Functional Enablement team. Conduct Business Unit induction for Field Force. Provide input into and QA of monthly incentive assessments and missions or role play exercises. Oversee all training functions for the Field Force supported by in-business trainers. Ensure Quality Assurance of training material. Deliver ad-hoc training requests within the Health business. Programme manage leadership development initiatives in the Health business Formulate strategic learning and development plans for Key Account Management functions. Revise and create program content for Health Professional, Hospital Benefit Specialists & Corporate Services teams. Collaborate with various business areas to design and facilitate skills, product, and positioning training. Implement a comprehensive selling and soft skill program for the field force. Collaborate with external service providers to introduce best practices and support the learning program. Spend time in the field to practically understand the engagement type of each Field Force team and identify opportunities for development and coaching. Create accreditation and assessment content and conduct accreditation activities. Manage learning content on Mindtickle. Utilize learning technology for effective training, tracking, and evaluation. Personal Attributes and Skills The Discovery Person: Values Driven, Optimistic, Learns on the Fly, Resilient, Instils Trust, People Savvy, Drives Results, Problem Solver. The Discovery Leader: Inspirational leaders, Humble, Treat others with care, Bias for action, Understands people are the greatest asset, Builds an environment for optimal performance, Sets ambitious goals, Effective communication, Continuous learner, Strong beliefs yet open-minded. The successful candidate would need to have the following competencies: Decisiveness and initiative to take action in various situations. Ability to build relationships and effectively network with diverse individuals and groups. Strong persuasive and influencing skills to drive positive outcomes. Ability to cope effectively with pressure and setbacks. A commitment to adhering to principles and values even in challenging situations. Proficiency in presenting and communicating complex information in a clear and engaging manner. Analytical skills to assess data and information critically. A strong inclination towards continuous learning and conducting thorough research. Creativity and innovation to develop unique and effective training approaches. Effective planning and organizational abilities to manage complex tasks and projects. Flexibility and adaptability to respond to and thrive in a dynamic work environment with constant change. Strong time management skills to efficiently prioritize tasks and meet deadlines effectively. Education and Experience The following requirements are essential: 5 years training experience/ 2 years Field Force experience   Proficiency in coaching skills. Familiarity with training methodologies and content design. Understanding of the training cycle. Proficiency in selling & soft skills training methodologies. Advantageous  Bachelor's degree in psychology Proficiency in utilizing advanced learning technologies for effective training. Demonstrated ability to evaluate training effectiveness and drive continuous improvements.   Employment Equity  The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply EMPLOYMENT EQUITY The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.#J-18808-Ljbffr