ABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust-and abstract idea-to work. That's digital trust for the real world. POSITION SUMMARY: We are seeking a dynamic and experienced Trainer/Facilitator to join our Learning and Development team. The ideal candidate will have a passion for employee development and a proven track record of designing and delivering effective training programs. As a Trainer/Facilitator, you will play a crucial role in enhancing the skills, knowledge, and performance of our employees, ultimately contributing to the overall success of our organization. WHAT YOU WILL DO: **Position based in Cape Town with responsibility for supporting global offices, including those in the Americas. This role requires flexible hours, maintaining full-time commitment of 40 hours per week. Candidates must be available to conduct training sessions across various time zones, which may occasionally involve early or late hours. Training Program Design: Collaborate with subject matter experts and stakeholders to assess training needs.Design and develop engaging and impactful training programs that align with organizational goals and objectives.Create a variety of learning materials, including presentations, manuals, and multimedia content. Facilitation: Conduct training sessions using various methods, such as instructor-led training, workshops, and virtual training platforms.Facilitate interactive and participatory learning experiences to ensure maximum engagement and knowledge retention.Adapt training delivery methods to accommodate different learning styles and preferences.Deliver sessions to diverse learners globally, available to deliver across different time zones. Content Delivery: Effectively communicate complex concepts and information in a clear and accessible manner.Keep abreast of industry trends and best practices to continuously improve training content and delivery methods.Monitor and evaluate training effectiveness, making adjustments as needed. Individual and Group Coaching: Provide one-on-one coaching sessions to support individual employee development.Foster a collaborative and inclusive learning environment that encourages teamwork and knowledge sharing.Deliver insight assessments (such as Gallup Strengths, DiSC and/or Hogan) including feedback with coaching plan support to individuals, leaders, and teams. Technology Integration: Utilize technology to enhance training delivery, including e-learning platforms, virtual classrooms, and multimedia tools.Stay current on the latest learning technologies and incorporate them into training programs where applicable. Feedback and Assessment: Gather participant feedback to assess the effectiveness of training sessions.Conduct assessments and evaluations to measure learning outcomes and identify areas for improvement. Other duties may be required/assigned for business needs. WHAT YOU HAVE: Bachelor's degree or equivalent in Education, Training, Human Resources, or related field.Proven experience as a Trainer/Facilitator in a corporate setting.Successful track record of delivering classroom/virtual trainings across a broad range of corporate areas and personal development topics.Strong knowledge of adult learning principles and instructional design methodologies.Qualification and experience in administering insight assessments required (such as Gallup Strengths, DiSC and Hogan Assessments etc.)Excellent presentation and facilitation skills.High level of ability to manage self, time, and commitments to ensure a great customer experience.Proficiency in using various training tools and technologies.Strong interpersonal and communication skills.Ability to work collaboratively with cross-functional teams.Must be flexible to work across time zones when required If you are passionate about developing others, have a creative approach to training, and are committed to driving continuous improvement, we invite you to apply for this exciting opportunity to contribute to the growth and success of our organization. BENEFITS Generous time off policiesTop shelf benefitsEducation, wellness and lifestyle support DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.
