Main Responsibilities:Training CoordinationDevelop and manage training programs and schedules.Coordinate with trainers, instructors, or facilitators.Handle logistics related to training sessions, such as venue arrangements, equipment setup, and materials preparation.Track and manage training records and certifications.Logistics ManagementOversee the planning and execution of logistical operations, including transportation, accommodation, and equipment needs.Ensure the availability of necessary resources and manage inventory.Coordinate with vendors and suppliers to ensure timely delivery of goods and services.Troubleshoot any logistical issues that arise and find quick solutions.CommunicationAct as a liaison between various departments, trainers, and external partners.Communicate training schedules, requirements, and updates to all stakeholders.Provide support to participants and trainers during the training process.AdministrationMaintain accurate records of training activities and logistical arrangements.Prepare reports and documentation related to training and logistics.Assist with the management of training and logistical expenses.Experience & Qualifications:EducationPost-secondary education would be advantageous.ExperienceMinimum of 2-3 years of experience in learning and development, instructional design, or a related field.Competencies & Skills:Communication SkillsOrganizational SkillsAnalytical SkillsTechnical SkillsAbility to lead and engage groups in training sessions, workshops, or seminars (advantageous)Ability to address and resolve issues related to training delivery and effectiveness.Job OverviewA Training Coordinator plays a vital role in ensuring that both training programs and logistical operations run smoothly within an organization. This individual will work closely with the Head of Learning Services in executing, delivering, and coordinating all training requirements and logistics across all campaigns.Language ReferenceEnglishEEO StatementAt TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications, and utilities sectors.Equal Opportunity Employer: At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
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