Responsibilities Responsible for creating, managing, and delivering detailed training on the company products, services, standard operating procedures, and learning interventions Maintain a positive working relationship with Restaurant Managers, Operations Department, and Head Office Work closely with the Restaurant Managers, and Operations Department to drive targeted training programs within the company Run induction program and train new staff in all restaurants in Pretoria and Johannesburg Drive and maintain company Culture, vision, mission, and values within the company Foster a culture that promotes a passion for the hospitality industry and personal growth in general Follow-up training, provide feedback & skills level reporting to the respective managers Design and develop internal training programs and material for a variety of departments i.e.
online platforms and classroom-based audiences.
Provide training support to all the Skills Trainers and restaurants Assessing and evaluating product knowledge and skills levels, planning upskilling, and elevating the awareness and a culture of training and development Maintain the Training System and database for Skills Development and Training information.
Assist with submitting Work Skills Plans (WSP) and Annual Training Reports (ATR).
Assist in the development of company policies and procedures.
Create and submit monthly Training, Evaluations, and Assessment reports to the Training Manager Requirements Qualified Facilitator not neg 5 years of experience within the restaurant/hospitality industry Up to date with knowledge of training/learner management systems in the restaurant industry Understanding of South African Skills Development Legislation Proven English literacy and fluency South African Driving License and own vehicle must travel often