Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Job DescriptionLet's Write Africa's Story Together!The 12-month Trainee Underwriter program prepares the participant for the position of Individual Life Underwriter and is an opportunity to develop oneself in this field. Old Mutual offers this opportunity to enable persons new to the industry or to the job of risk underwriting, to develop the necessary skills to begin the career journey of an Underwriter. This is a 12-month Fixed Term contract with the specific goal of teaching the skills necessary to be an Underwriter. During the training a stipend is paid. Once fully trained, and all training requirements met, the trainee would be in a position to apply for a permanent position in the underwriting team.Key Result AreasBe responsible for underwriting decisions, under the supervision of a mentor.Effectively handle all intermediary enquiries and give advice regarding specific requirements and impairments.Accurately capture underwriting information into the product administration system.Provide written communication to clients and distribution channels.Keep abreast of developments and trends in areas of expertise.Uphold and maintain the image of Underwriting and Old Mutual by always maintaining the highest standard in customer care.Develop critical underwriting skills, through classroom, independent, and on-the-job training, including analysis of health conditions, environmental and pastime exposures, and determination of appropriate insurance coverage.Gather and review information on financial conditions, risk exposures, and economic trends that may affect the risk provided.Establish, support, and maintain effective relationships with customers, agents, and brokers through written and telephonic means.Utilise exceptional telephonic and written communication skills that support the department's goals and interaction strategy.Participate in telephonic gathering of information pertinent to risk assessment criteria.Follow standardised processes and provide administrative support in line with normal business functioning.Deliver on daily production standards and adhere to service and quality standards.Provide an indirect service to customers and directly to intermediaries.Respond to immediate requirements within procedure.Role RequirementsMatric with either Biology/Life Sciences and Mathematics or Biology/Life Sciences and Accounting essential.Relevant tertiary degree or diploma, either a medically aligned degree, BSc or BCom (minimum NQF level 7) essential.Strong telephony skills experience is advantageous.Old Mutual product knowledge and system experience would be an advantage.Well-developed English written and verbal communication skills (fully bilingual, English and one other official language) essential.Life insurance product and process knowledge beneficial.Excellent communication skills in English (full fluency) with an additional African language advantageous.Proficient in MS Office suites i.e., Word, Excel, PowerPoint.Self-managed and strong team player.Good interpersonal skills.Excellent work ethic with a high degree of accuracy.Deadline and target driven.Ability to work under pressure.High sense of client care.Deal with a variety of clients telephonically, assisting them in resolving queries and providing accurate information.Keep abreast of all product, process, and system changes and developments.Must be able to work at flexible times (flexible start times from 08:00 to 08:30) and end the day at flexible times (flexible end times from 16:30 to 19:00 accordingly). These hours may change in order to meet business needs.Must be willing to work overtime where necessary.Closing Date: 20 September 2024The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.All prospective employees are required to disclose their vaccination status as part of the recruitment process.Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.About UsOld Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management, and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
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