Minimum RequirementAbout the job Trainee Manager (Cashbuild Internal Applications Only)Grade 12 with at least 2 (two) years retail management experienceValid Drivers licenseValid ID or valid work permit (local)Must have strong accounting skillsMust be able to work under pressureMust be computer literate (Basic computer literacy)Must have strong leadership skillsMust have strong administrative skillsMust have own transport and cell phoneMust have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislationMust have strong Human Resources skillsAssist the Store Manager to make immediate action on any non-compliance once identifiedAssist the Store Manager to manage Damage, Obsolete and Slow-moving stock itemsStrategic ManagementAssist the Store Manager to develop, implement and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Manager from time to timeGrow and Protect Market ShareAssist the Store Manager to achieve growth in markets share in your Store as defined in the strategy planAssist the Store Manager to achieve sales budgets and growth objectives by CategoryAssist the Store Manager to promote customer loyalty programmes (e.g.
VIC, charge cards, etc)Assist the Store Manager to manage the distribution of advertising material to ensure maximum efficiencyAssist the Store Manager to develop action plans proactively to protect your market where you trade when competitors enter the marketCustomer ServiceAssist the Store Manager with implementing and monitoring the Customer Service strategyAssist the Store Manager to maintain Customer Audits above 95%Assist the Store Manager with a reliable, prompt Customer Delivery ServiceAssist the Store Manager to grow and maintain VIC client baseAssist the Store Manager to achieve Transaction budgetsAssist the Store Manager to recommend Range improvements to suit the marketAssist the Store Manager to take action on Customer Surveys (implement action plans when required)Asset Control: StockAssist the Store Manager to manage and control shrinkage within the StoreAssist the Store Manager to manage the PIC processAssist the Store Manager to manage Wall to wall Stock takeAssist the Store Manager to manage and control stock movement inside the storeEnd ControlIBT'sCustomer ReturnsReceivingAssist the Store Manager to analyze security requirements and implement changes.Assist the Store Manager to manage and maintain physical measuresAsset Control: CashAssist the Store Manager to manage Debtors and RD Cheques within the StoreAssist the Store Manager to manage Petty CashAssist the Store Manager to manage daily BankingAssist the Store Manager to manage Shorts and oversAssist the Store Manager to manage Cheques and Credit CardsAsset Control: Fixed AssetsAssist the Store Manager to maintenance and protection of racking and displaysAssist the Store Manager to maintenance and protection of signage (internal & external)Assist the Store Manager to maintenance of forklift and generatorAssist the Store Manager to maintenance and protection of IT Equipment and Telephone systemsAssist the Store Manager to maintenance and protection of the SafeHuman Resource ManagementAssist the Store Manager to recruit and Induct all EmployeesAssist the Store Manager to ensure Training & Development are in place for the StoreAssist the Store Manager to ensure Succession Planning & Career pathing is in place within the StoreAssist the Store Manager to manage manpower requirements in line with the Division and Store strategy and Company benchmarksAssist the Store Manager to ensure open communication/relations (CARE Meetings, CB Mail) with the Store Employee CommitteeAssist the Store Manager to manage Employee RelationsStore Safety (OHSA) StandardsAssist the Store Manager to manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:Ensure Checklists completeAppointment of Safety Reps as per OHSA ActReport IncidentsAssist the Store Manager to record all incidentsStore Trading StandardsAssist the Store Manager to maintain Housekeeping standardsAssist the Store Manager to manage Merchandising standardsAssist the Store Manager to implement and maintain the correct PlanogramsAssist the Store Manager to maintain Yard and Parking AreasProfitabilityAssist the Store Manager to achieve operating income budgetAssist the Store Manager to manage the Store according to the Financial Model, benchmarks, and budgetsCB WayAssist the Store Manager to achieve the Audit Benchmark - Monitor adherence of Company standard compliance in Store (Internal Audit Results)Assist the Store Manager to implement and maintain controls and disciplinesAssist the Store Manager to implement Corrective Action Plans where necessaryLeads with VisionEstablishes a clear and compelling outcomes for area of responsibilityDevelops appropriate action plans in order to achieve established outcomesEnsures that employees understand their role towards the achievement of the departments outcomesMotivates employees to achieve the established outcomesProactively identifies and addresses issues and risks within own department that may impede the delivery of the departments outcomesProvide DirectionDevelops operational plans to enable the achievement of set objectivesEnsures adherence to policies and procedures within area of responsibilitySets example as a driver of company values and motivate and support employees in department so that others can buy into vision, mission and valuesDrive for resultsConstantly looks for and acts on opportunities to improve department performanceWorks to exceed goals set by othersDevelops stretching goals for self and department, working consistently and tenaciously to meet theseImplements clear control mechanisms to measure results against department performance objectivesIdentifies barriers to performance and persists in overcoming themAssists team members in achieving their goalsProactively anticipates and acts on trends and evolving needsThink StrategicallyIdentifies gaps or potential inconsistencies in business results, performance data, processes or systems by recognising patterns in informationPrepares contingency plans for identified problems and situations that might occurProactively take considered action to ensure that a current problem which could be ignored in the short term does not escalateSolve ProblemsProactively identifies problems and seeks root causeAnalyses information objectively and thoroughly and identify gaps or potential inconsistencies in operational results, performance data, processes or systems by recognising patterns in information when solving problemsDevelops and implement appropriate action plans breaking complex tasks into manageable partsMake DecisionsMakes decisions within framework of company policies and within set timelinesMakes decisions giving due consideration to consequences of the decision made in area of responsibilityImplements decisions made in line with agreed processes and policiesStands by own beliefs and decisions with self confidencePlanEstablishes priorities, operational plans that ensure the best utilisation of resources in area of responsibilityTakes into account consequences of planning on area of responsibility with regards to organisational processes, budgets, resource-availability and the external environmentEmpowerMentors and coach subordinates in department by devoting significant time to provision of one-on-one coaching and support to othersWorks with subordinates to create individual development plans that are clearly linked to business, team, and individual needs and goalsDelegates to individuals at the appropriate levelManage PerformanceFollows through on commitments made and deliver on them to achieve set objectives and targetsTakes accountability for own and or subordinates actions and implements corrective action where requiredDefines clear and stretching department goals and standards in line with strategic initiatives and objectivesImplements and manages appropriate control mechanisms to ensure department objectives are achievedUses appropriate behavioural skills to resolve operational performance problemsActs as a role model and motivates others to achieve the highest standards of quality and efficiencyDetermines employees' strengths and weaknesses relative to demonstrated behaviours and job requirements and implement appropriate development plansHandle PressureHandles pressure well and is consistent in controlling own responses irrespective of time/or workload pressuresRemains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situationsCalms others who are expressing frustration or angerInnovateGenerate unique alternatives, options or solutions to problemsManage ChangeManages planned changes that may be brought about as a result of internal and or external circumstancesEnsures that the department responds to the changing environment and stakeholders needs and expectationsInfluencePersuades, convinces and influence others towards point of view as leader of the department by being aware of self, others and contextDisplays appropriate, written presentation and oral communication aligned to audience requirementsProjects credibility and confidence even when faced with obstaclesAssert AuthorityGets one's point across with credibility and self-confidence ensuring adherence to policies despite work pressures experiencedAsserts self during interpersonal situationsMaintains and projects confidence, even in adverse circumstancesMakes a positive personal impact that is clear and concise for the audienceFacilitates open, direct two way communicationExpresses disagreement with peers or more senior colleagues, tactfully and appropriatelyCollaborateRecognises conflict among team members and deal with it effectivelyIdentifies and improves communication to bring conflict within the team into the open and facilitate resolutionMakes concerted effort to collaborate and build rapport with internal stakeholders in finding solutions to situations leading to conflict and misunderstandingCommunicateAssesses the needs of audience in order to deliver appropriate message and contentApplies communication strategies to ensure inputs from role players are discussed and acted uponActively shares information and ideas, and encourages others to share their views and concernsRecognises and proactively deal with situations with potential for miscommunication leading to damaged relationships
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