Job title : Trainee IT Support Manager Job Location : Gauteng, Boksburg Deadline : December 06, 2024 Quick Recommended Links Jobs by Location Job by industries Job Objectives Store Audits: Conduct comprehensive audits of new store setups to ensure compliance with company policies and technology standards.
Evaluate local IT infrastructure, software installations, and hardware placements.
Assess the effectiveness and performance of existing technology in the store environment.
Identify any gaps or issues in IT setups and report findings to senior management.
Prepare detailed reports after audits and visits, summarising findings, recommendations, and best practices.
Maintain documentation of store IT infrastructure and technology compliance status.
Store Visits: Visit various store locations to provide support, guidance, and training on IT-related matters.
Collaborate with store managers to understand operational challenges and suggest technology-driven solutions.
Gather feedback from store staff regarding current systems and any required improvements.
Systems Support and Training: Develop and implement training sessions for end-users on IT best practices, new software applications, and security awareness.
Develop user guides and documentation for common technical issues.
Provide prompt and courteous support to end-users via various channels, including phone, email, and in-person.
Problem Management: Identify and report on critical problems and trends to third party for awareness and action.
Report on the outcomes of problem management initiatives to demonstrate value to the organisation.
Project Management: Assist in the planning and execution of technology rollouts for new store openings.
Contribute to continuous improvement initiatives related to store technology operations.
Collaboration with IT Teams: Collaborate with other IT teams to escalate and resolve complex issues.
Oversee projects related to system upgrades, implementations, store openings, store revamps and stock takes.
Foster strong relationships with internal and external stakeholders.
Qualifications Degree/Diploma or higher in Information Technology, Computer Science, or a related field – (essential) Experience +3 years' experience in anIT support role or similar, with some knowledge relating to system hardware and software support - (essential).
Good understanding of the retail environment and Point of Sale systems - (essential).
Sound understanding of MS Windows Support and Configurations - (essential).
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