Trace And Collections Agent Mr Price Money

The Tracing and Collections Agent is responsible for improving debtor contact and collections/recoveries by tracing current uncontactable customers whose accounts are in arrears.
what's in it for you?
Achieve your targets and enjoy amazing uncapped incentives We offer extensive learning and development opportunities to help you advance your career Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys Vibrant work environment - join a dynamic and energetic team where every day is a new adventure Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company.
Build your financial security with the long-term growth of your shares.
Tracing, locating and contacting absconded and delinquent customers to collect on overdue installments.
Assertively handle calls to difficult debtors to ensure a promise to pay (PTP) date is set.
Ensure quality of work is in line with service level agreements (SLA's).
Accurately updating customers' personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.
Grade: 12.
A minimum of 1 Year Experience in Collections within a call centre environment Knowledge and understanding in: collections, debt recoveries, recoveries tracing & tracing Tools (TU direct, XDS etc; Credit Life-cycle.
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