CapeNature seeks to employ a qualified, experienced, and motivated individual to co-ordinate its tourism offering at Rocherpan and Bird Island Nature Reserves. Rocherpan Nature Reserve is a coastal reserve on the West Coast, teeming with birding and colourful wildflowers. It offers tourism accommodation cottages, as well as day activities such as picnicking, hiking, angling, and bird watching. Bird Island lies off the shore of Lambert's Bay and is one of only six sites worldwide where gannets breed. The successful individual will be based at Rocherpan Nature Reserve, located near Velddrif. On-site accommodation will be available on the reserve, at a subsidized rate. RESPONSIBILITIES: KPA 1 – Implementation of Tourism Operational Systems
Work with various teams to implement operational systems which drive a consistently high level of service excellence across all aspects of eco-tourism operations and the guest experience.
Take the lead on all finance, recruitment within tourism, and administrative related duties on-reserve.
KPA 2 – Coordination of key Tourism programs
On-the-Ground assistance to coordinate the deliverables of key improvement and repair projects, regular maintenance, and drive the support required in Product Development, all of which is underpinned by elements of innovation and green technology solutions.
KPA 3 – Internal & External stakeholder relationship
Maintain key relationships with internal and external stakeholders which contribute to the delivery of the overall strategic plans of the department, and ensure that the reserves tourism product is top of mind.
KPA 4 – Team motivation
Support, motivate, and coordinate the services of a high-performing internal team and contractors (where relevant) to deliver successfully on the strategic operational plans.
KPA 5 – Service excellence standards
Maintain the relationship, contract, and ensure service excellence standards offered by concessionaire partnerships and external contractors. In addition, input into identifying and researching new opportunities to grow the experience offering and facilities at reserve level.
REQUIREMENTS:
A formal Tourism / Hospitality / Business related qualification with at least three (3) years' appropriate tourism/hospitality industry experience.
A valid Code B drivers' license.
Working knowledge of the Microsoft Office Packages.
Excellent communication, project coordination, time & budget management, and customer relations skills.
Language proficiency in two (2) of the three (3) official languages of the Western Cape.
No Criminal record.
RECOMMENDATIONS:
Experience in an eco-tourism environment is advantageous.
Demonstrate experience managing accommodation/eco-tourism facilities.
Background knowledge of nature-based tourism and conservation.
Working knowledge of the RoomSeeker reservations system will be an advantage, but not a key requirement.
Apply online at https://capenature.simplify.hr/
Closing Date: 3 September 2024
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