Job Title: Tour Agent, Travel Agent - Internal Office - Leader
Company Overview:
Our Client is a leading tourism company dedicated to showcasing the beauty, culture, and diversity of Africa to travelers worldwide. With a commitment to sustainable tourism practices and authentic experiences, they offer a range of tour packages tailored to meet the interests and preferences of every traveler.
Location: Johannesburg, Cresta
Job Summary:
As a Tour Agent / Travel Agent with managerial experience within their internal office, you will play a crucial role in assisting clients with planning and booking their dream African adventures.
Key Responsibilities:
Customer Consultation: Engage with clients via phone, email, or in-person meetings to understand their travel preferences, interests, and budget constraints.
Tailored Itinerary Planning: Utilize your knowledge of African destinations, attractions, and activities to create customized tour itineraries that align with clients' interests and requirements.
Booking Coordination: Handle all aspects of booking arrangements, ensuring accuracy and timely confirmation.
Client Communication: Maintain regular communication with clients throughout the booking process, providing updates and addressing any concerns.
Product Knowledge: Stay updated on the latest travel trends and industry news to offer informed recommendations.
Documentation and Administration: Prepare all necessary travel documents and ensure compliance with company policies.
Collaboration: Work collaboratively with internal teams to optimize tour offerings and enhance service delivery.
Customer Feedback: Solicit feedback from clients post-travel to assess satisfaction levels and gather testimonials.
Crisis Management: Handle unforeseen travel disruptions or emergencies that may arise during clients' trips.
Promotion of Sustainable Tourism: Educate clients on the importance of responsible travel practices.
Qualifications:
Bachelor's degree in Tourism Management, Hospitality, or related field preferred.
Previous experience in a similar role within the travel industry.
Exceptional communication and interpersonal skills.
Proficiency in travel booking systems and software.
Strong attention to detail and organizational abilities.
Passion for travel and appreciation for African culture.
Fluency in English; proficiency in additional languages is advantageous.
Commitment to promoting sustainable tourism practices.
Salary and Benefits:
Competitive salary of R15 000 per month with 10% commission.
Opportunities for career growth and advancement within the company.
Comprehensive training and development programs.
Travel perks, including discounted rates on tour packages.
Positive and supportive work environment.
Embark on a rewarding career where you can make a difference in people's lives while exploring the wonders of Africa! Apply now to become a part of our passionate team dedicated to creating unforgettable travel experiences.
Please note:
Must speak English and another language.
Have 3rd Party Experience in the travel industry.
Live in close proximity to Cresta or be willing to relocate.
Have some managerial experience.
Computer literate with application experience in the travel industry.
Understand that smoking is prohibited during office hours.
Be of sober habits during office hours.
Strong references from previous similar roles.
ID copy to be produced on applying.
This offer includes a 10% commission; only motivated candidates will be considered.
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