Position Summary: • Achieve all Brands key performance indicators and targets.
• Provide high touch service to all customers at all times to deliver personalized service dependent on customer's needs across all generations and all ethnicities.
• Ensure to represent the brand in a positive and professional manner at all times.
• Foster excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
Key Roles & Responsibilities: • Achieve sales targets.
• Create ways to achieve sell-through targets (e.g., On-counter Special Events).
• Ensure customers are treated professionally at all times (Service excellence).
• Record all sales on a daily basis and be the sales expert.
• Recruit new customers to the brand.
• Monitor competitor brands.
• Ensure client registry is kept up to date at all times.
• Ensure all clients are informed timely of promotions and special events.
• Ensure all sales are recorded daily according to the standard.
• Handle all customer returns according to policy.
• Organize in-store promotions effectively and timely.
• Attend training courses as scheduled.
• Ensure knowledge levels are accurate and up to date.
• Maintain punctual and professional attendance.
• Wear a full, clean, and neat uniform at all times while on duty and maintain high personal hygiene standards.
• Keep counters, shelves, and cupboards clean and dust-free at all times.
• Remove discontinued stock.
• Ensure cleaning tools are stocked and in good condition.
• Ensure all testers are clean and in good condition.
• Maintain sufficient stock for all SKUs and promotions.
• Ensure display is per merchandising guidelines.
• Ensure that collateral corresponds with promotion.
• Consolidate sales records weekly and then monthly as per required standard.
• Ensure stock counts are done monthly and recorded timely.
• Maintain stock levels according to standard.
• Submit reports accurately and timely.
Qualifications • Grade 12.
• Retail Cosmetics/Fragrance Experience.
• Ability to work retail hours.
Job: Retail - Store
Primary Location: Europe, Middle East, Africa-ZA-KZN-Durban
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 2414604
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