Tj 419849 - Service Delivery Manager (Remote)

Employer Description Crop Insurance Job Description MUST SPEAK AFRIKAANS To design, implement, manage and continuously improve IT Service Support and Service Delivery processes to meet business needs. Responsible for successful delivery of a high-quality IT Service Desk and IT Operations to internal users. To lead onworking with 3rd parties to develop, deliver and transition change into operational support Accountable for high quality service support functions including IT Service Desk, Desktop and Mobile Support for remote users Ownership of Incident, Request, Change and Escalation processes, ensuring timely response, accurate reporting and establishing service improvement activities when required Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review Monitor, control and support service delivery, ensuring systems, methodologies and procedures are in place and followed Ensure a strong understanding of technology projects is developed Responsible for internal and third-party service reviews, covering performance, service improvements, quality and processes Responsible for leading the desktop management function to continually improve the desktop computing environment Manage the desktop computing environment to ensure that notebook, desktop and mobile devices are built and maintained to high standards of performance and security Work with the Infrastructure team to evolve standards for hardware, software and security Act as the champion for IT, working across the business to provide effective communication on IT matters. Qualifications Degree or National Diploma in IT Skills 5 years in an equivalent role, Excellent knowledge of all current and emerging Service Management methodologies Demonstrable and extensive experience of leading the Service Delivery function within a multi-site SME Experience of managing third parties and third party delivered services to strict Service Level Agreements Experience in implementing and reporting on internal SLAs Experience with supporting MS 365, AZURE and MS Sharepoint across a range of devices Demonstrable experience in service transition, introducing project deliverables Benefits Included in CTC