Tj 419849 - Service Delivery Manager (Remote)

Employer DescriptionCrop InsuranceJob DescriptionMUST SPEAK AFRIKAANS To design, implement, manage and continuously improve IT Service Support and ServiceDelivery processes to meet business needs.Responsible for successful delivery of a high-quality IT Service Desk and IT Operations to internal users.To lead onworking with 3rd parties to develop, deliver and transition change into operational supportAccountable for high quality service support functions including IT Service Desk, Desktop and Mobile Support for remote usersOwnership of Incident, Request, Change and Escalation processes, ensuring timely response, accurate reporting and establishing service improvement activities when requiredTake ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident reviewMonitor, control and support service delivery, ensuring systems, methodologies and procedures are in place and followedEnsure a strong understanding of technology projects is developedResponsible for internal and third-party service reviews, covering performance, service improvements, quality and processesResponsible for leading the desktop management function to continually improve the desktop computing environment Manage the desktop computing environment to ensure that notebook, desktop and mobile devices are built and maintained to high standards of performance and securityWork with the Infrastructure team to evolve standards for hardware, software and securityAct as the champion for IT, working across the business to provide effective communication on IT matters.QualificationsDegree or National Diploma in ITSkills5+ years in an equivalent role,Excellent knowledge of all current and emerging Service Management methodologiesDemonstrable and extensive experience of leading the Service Delivery function within a multi-site SMEExperience of managing third parties and third party delivered services to strict Service Level AgreementsExperience in implementing and reporting on internal SLAsExperience with supporting MS 365, AZURE and MS Sharepoint across a range of devicesDemonstrable experience in service transition, introducing project deliverablesBenefitsIncluded in CTC