Tier 3 Engineer

ENVIRONMENT: A provider of cutting-edge Managed IT Services seeks a strong technical Tier 3 Engineer to provide professional client communication, customer service as you resolve client issues and assist with new user setups. The ideal candidate must have at least 5+ years' work experience in an IT related field including Firewalls and security devices; Switches and infrastructure & proficiency with Windows Server, Azure, O365, Active Directory, managing Group Policy, DNS, DHCP, RADIUS. DUTIES: Maintain professional client communication and client satisfaction. Provide excellent customer service. Maintain accurate and updated documentation. Develop and maintain your technical knowledge base of clients. Resolve client issues and assist with new user setups. Be a resource to the team in Research and Development. REQUIREMENTS: 5+ Years experience in IT related field. Relevant Certifications a plus. Windows Server. Azure and O365. Active Directory; managing Group Policy, etc. Virtualization; VMware/Hyper-V. Firewalls and security devices. Switches and infrastructure. Network Protocols; DNS, DHCP, RADIUS. Broad experience with Windows environments. Great customer service skills. Excellent communication skills. Willingness to troubleshoot and resolve technology related issues for clients. Willingness to work in a supportive team environment. Preferred to haves – Firewalls. Business Class Wireless Solutions. Backup, Disaster Recovery, and Business Continuity. Remote desktop services. VPN solutions. ATTRIBUTES: A positive attitude. A clean, organised and detail-oriented approach to IT. Ability to work in multiple client environments. Attention to detail and follow through.
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