Tier 2 Technical Support Engineer (Tech Support)

Tier 2 Technical Support Engineer (Tech Support)Location: Johannesburg, South AfricaModel: On-siteAbout the jobClient Services ConsultantRequirements:At least 3-5+ years' experience in the IT & Networking environment with formal IT qualifications, ideally Microsoft role-based certifications.Aptitude for Server/Network Support, Cloud technologies, Projects, and Client services consulting.Strong problem-solving skills and eagerness to learn and grow within the Netsurit team.A minimum of 1 year onsite experience, based at a client.Duties and Responsibilities:Provide high-end, proactive, and reactive Technical Support for Netsurit client portfolio.Design and implement projects as per client requirements and project scope.Conduct infrastructure security analysis and reporting.Create client documentation and policy design.Manage incidents, problems, service requests, and apply change management where necessary.Possess a good understanding of the ITIL Framework and ITSM Systems.Excellent knowledge of Microsoft technologies.Good knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers.Understanding of network security and malware/ransomware prevention.Assist and mentor junior consultants and host technical workshops for the team.
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