Tier 2 Technical Support Engineer

Tier 2 Technical Support Engineer
Location: Cape Town
Model: On-Site
Requirements:

The IT Services Consultant must have at least 3-5+ years' experience in the IT & Networking environment and must have formal IT qualifications, ideally Microsoft role-based certifications.
A candidate with both the attitude and aptitude to succeed in Server/Network Support, Cloud technologies, Projects, and Client services consulting will fill this position. The candidate must have a love for all things IT, strong problem-solving skills, and display an eagerness to learn and grow within the Netsurit team.
The successful candidate should have a minimum of 1 year onsite experience, based at a client.

Duties and Responsibilities:

The IT Services Consultant will be responsible for high-end, proactive as well as reactive Technical Support for the Netsurit client portfolio, including but not limited to:
Designing and implementing projects as per client requirements and project scope.
Infrastructure security analysis and reporting.
Client documentation and policy design.
Incident management, Problem management, Resolving Service Requests, and applying Change Management where necessary.
Good general understanding of the ITIL Framework and ITSM Systems.
Excellent knowledge of Microsoft technologies including but not limited to Office 365, Microsoft 365, Azure, Hyper-V / VMWare.
Must have a good knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers.
Must have a good understanding of network security, malware/ransomware prevention.
Assist / mentor junior consultants and host technical workshops for the team.

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