Tier 2 Onsite Support Technician

Calling all tech troubleshooters! We need a Tier 2 Onsite Support Technician superstar to help us keep our software running like a dream. As an Onsite Support Technician you will be responsible for providing business users with quick and efficient root cause resolutions, provide work-arounds to maintain continuity and prevent any loss of productivity time.    What you'll do:Resolve Incidents by means of task completion and resolution within defined SLAFulfilment Service Requests by means of task completion within SLAIdentifying recurring issues and feed into Problem ManagementEnd to End communication with business users on any outstanding issuesComplete daily, weekly and monthly task list and email to Service Delivery Manager on time.Document troubleshooting on incidents before escalating.Ensure that Techsource email and communications policies are adhered to.Assist with ICT system software and hardware installations and upgrades.Assist with ICT related projects and project co-ordinationProactively monitor Hardware and respond to related alerts.Proactively monitor Infrastructure and respond to related alerts.Your expertise:Desktop Support (minimum 1+ years  experience)Working within a Domain supporting Windows based thin and fat clients.   Microsoft Office Competence  (including Word, PowerPoint, Excel OutlookMicrosoft Office Competence (including Projects Visio)  Microsoft Active Directory   Qualifications required:Matric Maths / a Full N3 Qualification including MathsCertificate or Diploma in ITMicrosoft Certified Systems Engineer Certification or Microsoft Certified Professional CertificationAdvantageous:ITIL Foundation, Cisco CCNAOther information applicable to the opportunity:Permanent PositionLocation: KwaZulu-Natal (Onsite)Standby: YesTravel: Must have own vehicle  Â