Tier 1 Pp. Client Services Consultant

Client Services Consultant
Location: Durban
Model: On-site
Requirements:
The IT Services Consultant must have at least 3-5+ years' experience in the IT & Networkingenvironment and must have formal IT qualifications, ideally Microsoft roll-based certifications. A candidate with both the attitude and aptitude to succeed in Server/Network Support, Cloud technologies,Projects and Client services consulting will fill this position. The candidate must have a love for all thingsIT, have strong problem-solving skills and display an eagerness learn and grow within the Netsurit team.The successful candidate should have a minimum of 1 year onsite experience, based at a client.
Duties and Responsibilities:
The IT Services Consultant will be responsible for high-end, proactive as well as reactive TechnicalSupport for Netsurit client portfolio, including but not limited to:Design and implement projects as per client requirements and project scopeInfrastructure security analysis and reportingClient documentation and policy designIncident management, Problem management, Resolving Service Requests, and applyingChange Management where necessary.Good general understanding of the ITIL Framework and ITSM SystemsExcellent knowledge on Microsoft technologies including but not limited toOffice 365, Microsoft 365, Azure, Hyper- V / VMWareMust have a good knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers.Must have a good understanding of network security, malware/ransomware prevention.Assist / mentor junior consultants and host technical workshops for the team

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