Title: Operations ManagerArea: NewcastleIndustry: Security / Guarding / Farmwatch / Armed Response Ref No.: TRG 2267Salary: Market related available/negotiable (based on exp.) + company vehicleStart Date: As soon as possible / Negotiable An opportunity for an experienced OPERATIONS MANAGER (Security) is required for permanent employment based in Newcastle. Occupational Level:Professionally Qualified and experienced specialists/mid-management Subordinates:Guarding ManagerFleet ControllerFarm watch Co-ordinator DUTIES & RESPONSIBILITIES: Key Performance Area 1 (50%): OperationsAccountable to maintain quality, service and outputs related to work in the district (alarm services,contact centres, armed response, guarding etc.) in compliance with policy and procedures.Oversee key projects, processes, and performance reports.Identify and solve immediate operational problems within team environment and escalateunresolved issues for resolution as and when required.Ensure effective operations management service delivery, ensuring compliance with identifiedservice practices, principles, and processes.Monitor operations for efficiency, provide feedback to team and serve as a point of escalation forchallenging operational issues.Visit client sites on an ongoing basis.Play an active role in escalated customer complaints.Develop and maintain client relationships to enhance customer service.Resolve and escalate customer complaints within the set time frames. Key Performance Area 2 (20%): Forecasting, Budgeting and Financial ManagementAssist with the compilation of the budget aligned to the delivery of plans; monitor variances, reporton the achievement of planned objectives, and escalate deviations.Assist the business in achieving the budgeted financial targets by continuous service improvementand cost management, included but not limited to;Managing fuel consumption.Managing the vehicle related costs through reduction in incidents, costs and the optimisation ofresource deployment.Monitoring and managing all direct labour costs namely; overtime, absenteeism, training, excessleave, and staff turnover.Monitoring and managing the wage to revenue costs in line with budgeted financial targets.Overhead cost control to effectively manage the cost of service delivery. Key Performance Area 3 (15%): People ManagementCreate individual and team ownership for decisions, plans and strategies by collaborating with andempowering team members.Integrate and assign resources across the auditing function through effective workforce planning, toensure efficient work streams.Effectively manage performance within the team in order to ensure business objectives areachieved.Provide clear leadership and promote and foster a team culture consistent with group values.Motivate, coach, mentor and develop direct reports, ensuring the continuous development of team,creating an organisation-wide learning enabled environment.Embrace diversity and drive the Employment Equity strategy within the auditing functionEngage with various stakeholders across the business to drive communication and collaboration.Manage the succession planning process within area of responsibility. Key Performance Area 4 (15%): Governance and ReportingImplement governance and compliance policies and processes effectively.Identify, manage, and provide feedback on any risk exposure within the region.Provide inputs for the business area on financial and non-financial reports to devise solutions orimprovements.Enforce and adhere to legal guidelines, in-house policies, and the business code of ethics.Prepare all relevant reports for stakeholders within required timeframes.Ensure that all employees are trained in accordance with set standards and regulatory requirementsto ensure compliance.Adhere to all legislation, standards and policies (Firearms, COIDA, EHS, PSIRA etc.). EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS: Min 3-5 years experience in a similar environmentMin 2-3 years management/supervisory experienceMin 2-3 years experience in OperationsDrivers licenseFirearm Competency (Handgun/Rifles/Shotgun)Psira (Grade A or B) with MatricLocal residency required Competencies: Providing LeadershipCommunicating InformationBuilding RelationshipsDriving SuccessShowing ResilienceInvestigating IssuesProcessing DetailsStructuring TasksGiving SupportAdjusting to ChangeCreating InnovationEvaluating Problems Skills: Operational metrics- TacticalFinancial Management and AnalyticsBusiness Systems and processesAdvanced ExcelNegotiation skillsCoachingSocial MediaInvestigation #TheRecruitmentGuy#Newcastle#Vryheid#Volksrust#Memel#Dundee#Ladysmith#OperationsManager#SecurityManager#Guarding#ArmedResponse#Alarms#CCTV#TacticalResponse#AntiPoaching#AccessControl#FarmWatch#PSIRA APPLICATION INSTRUCTIONS We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.