Key Responsibility Areas: Sales MaximizationMaintain and increase salesEnsure staff are aware of new stock and can answer product related questionsEnsure no quotation remains on the system for more than 7 daysEnsure available stock is pushed and soldEnsure targets are met and business growth ensuredExceed customer expectations by identifying and providing the best possible solutionsSearching out opportunities for new businessActively keeping track of sales performance against targetProviding Excellent Customer Service at All TimesEnsure customer expectations are exceededEnsure that all customers are receiving service of the highest quality and standardsEnsure all queries have been attended toEnsure that all customers have been contacted and that follow-up notes are made on individual ordersEnsure all Coricraft values are lived and for all staff to attain the level of excellence requiredBasic AdministrationEnsure the customer receives the correct products and delivery process is run in a smoother mannerEnsure that no new orders are without a deposit for longer than 3 days as this will inflate the turnover and show an untrue value for the Sales Consultant's order intakeEnsure that the correct amount and payment type is used when applying paymentEnsure that customers are given feedback timeously and to ensure that the Order Controller has access to the informationEnsure all customers are provided with constant serviceEnsure that stock levels are correct and minimize stock lossesEnsuring that Showroom Looks Presentable at All TimesTo ensure a clean and tidy store in order to enhance display of the storeTo ensure that the store is visually attractive and displayed to its maximum with regards to free stock available that could be sold on the spotTo ensure customers are in clear view of prices and no unnecessary discounts are given due to incorrect pricingTo ensure that the showroom is visually appealing to customers in the mornings and to ensure that the store is left neat and tidy, ready for the next day's tradeParticipate Effectively in a Team and Self-ManagementIncumbent achieves results in ways that build strong partnerships, both internally and externallyClient satisfaction/expectation managementAttending to incoming callsAttending to walk-in customersFollowing company policies and proceduresQualification and Experience:Matric2 years' retail sales experience in a Furniture/linen/Homeware environmentSales qualification advantageousComputer literateKnowledge of SysproAttributes:Passion for people is a mustTarget driven and experience focusedPossess a strong work ethic and hands-on attitudeDemonstrate initiative to deliver resultsAbility to thrive under pressureProfit and turnover drivenStrategic sales planningManaging the Sales ProcessCustomer value managementGood communication skillsGood people skillsGood administration skills
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