An exciting opportunity exists for a Mandarin speaking Territory Sales and Branch Managerto join our team in Johannesburg.The main purpose of this role is to ensure the Branch and Information Centre processes are followed in a professional and efficient manner whilst ensuring profitability and growth of the branch sales. The position will provide oversight on retail sales and drive sales to individuals, corporates, enterprise sales within the assigned territory.The Branch Manager reports directly to the Head of Branches. This position is responsible for ensuring that Customer Service Representatives are able to process transactions in an accurate and professional way. The Customer Service Representatives report directly to this position. They are required to manage the safes and the control incoming and outgoing money. They are the first point of resolving customer as well as staff issues. The Branch Manager is required to promote and increase branch sales, whilst ensuring that profitability is achieved.This position will generate sales through agent army. marketing the enterprise and corporate products and all other Mukuru products including marketing collateral in assigned territory. The position will be responsible to create and manage brand awareness to maximise return on marketing investments and sustainable relationships.Duties and Responsibilities (Include but are not limited to):Ensure the branch is opened on time dailyEnsure the branch is closed and locked up securely, the alarm is set and in working orderRespond to incidents when the ranch alarm is set offCheck that security measures are in place, cameras are in working orderLiaise with 3rd party suppliers and sign off invoicesComplete weekly inspection lists and carry our auditsEnsure the office is kept tidy and branch always looks professionalPromote sales within the branch and increase number of sales within the branchIdentify ways to grow the customer baseOpening the safe first thing in the morning using correct codes and sign registerTake sealed bags out of the safe and ask consultant to help count cash float in their bag from the safeEnsure opening balances matches previous day's closing balanceProcess all stock transferred to managers tillEnsure all stock is counted and correctly sealed at the end of dayLock all sealed bags in the safe securely at the end of the dayMonitor excess and shortages, carry out investigations for shortagesEscalate shortages to Head of Branches if unresolvedIssue additional stock/ top up to consultants as neededOpen safe to retrieve cash and count with the consultants to double check valueEnsure the stock is accurately transferred to the consultant on the systemIssue a physical receipt to the consultantLiaise with Fidelity Guards to receive and bank money as requiredSign for the stock in conjunction with another consultantObtain a session password and capture the stock accurately into the system Email relevant parties with the details of the stock receivedObtain safe code from Transport Forex and lock stock awayRespond to customer queries in a timely wayEnsure professional customer service standards are maintainedResolve complaints effectivelyResolve queries and conflict with difficult clientsRefer unresolved issues to the Branch Manager, only when unable to resolve at branch levelIssue bank statementsCreate and issue confirmation letters to customersAssist with processing foreign exchange transactions accurately when requiredAssist with remittance support if requiredProvide on the job training to Customer Service RepresentativesCarry out spot checks on the Consultants cash stockAssist with cancelling transactions when neededProviding advice and guidance to agentsAnalyse and monitor transaction statisticsMotivate and strategize on how to incentivise the agent armyTo activate agents for new corridorsGather and present location specific information on salesTo ensure sufficient stock of marketing collateral is availableEngage with potential customers and market the enterpriseCustodianship of the Mukuru brand and maintenance of thatMonitor individual team members performanceHold monthly progress discussion with team membersCoach and mentor staff when requiredEnsure adherence to HC and IR policies (including leave approvals, )Ensure all staff attend required training courses for new products and all quizzes are completedProvide guidance to theAttempt to resolve any staff issues or grievancesRefer to Head of Branches if unable to resolve staff problemsMonitor and manage own targetsAttend monthly performance meetingAttend all required training courses for new productsKey Requirements:Grade 12 or equivalent (Essential)3 years' Supervisory Experience within a financial institutionKnowledge of foreign exchangeKnowledge of exchange control regulationsKnowledge of FICA regulationsKnowledge of money launderingKnowledge of Reserve Bank regulationsKnowledge of Branch managementKnowledge of HR principles Additional Skills: Verbal and written communications skills in MandarinOrganisational & administrative skillsInterpersonal skillsAnalytical skillsI am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited" Maybe you are just the future Mukurian we need!! Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers. If you do not receive any response after two weeks, please consider your application unsuccessful. NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THECOMPANY'S DIVERSITY AND INCLUSION PLANS