Mukuru is on the lookout for a Chinese/Mandarin speaking Territory Sales Agent and Branch Teller to join our team in Johannesburg.
The main purpose of this role is to provide remittance disbursement services in a professional and efficient manner and provide oversight on retail sales and drive sales to individuals, corporates, enterprise sales within the assigned territory.
The Territory Sales & Branch Teller reports directly to the Head of Branches. This position will generate sales through agent army, marketing the enterprise and corporate products and all other Mukuru products including marketing collateral in assigned territory. The position will be responsible to create and manage brand awareness to maximise return on marketing investments and sustainable relationships. This position is also responsible for processing remittance transactions in an accurate and professional way. They are required to carry out remittance operations in a legally compliant manner by checking the integrity of the documents provided and identifying potential fraudulent documents.
Internal Liaison takes place with the branch staff and agents. External liaison takes place with external customers.
Duties and Responsibilities (Include but is not limited to): Providing advice and guidance to customersAnalyse and monitor transaction detailsMotivate and assist customers to transact with MukuruTo activate customers for new corridorsGather and present location specific information on salesTo monitor whether sufficient stock of marketing collateral is available and report backEngage with potential customers and market the enterprise productCustodianship of the Mukuru brand and maintenance of that standardWelcome and greet customers in a professional mannerIdentify if the customer wants to collect money, send money or do an FX dealCollect and check the required documentation and scan clear copiesVerify the current rate as given by ICFX and explain the rate to the customerMatch customer name and ID before processingCapture all transaction details in ICFXEnsure all money is double checked and counted within view of camerasCount money with the customer and confirm the value together when selling FXCheck that all notes are real when buying FXPrint out and sign invoice/receipt, original filed away accurately and customer given the duplicateArchive invoices after 3 monthsCheck validity of passport, proof of residence not older than 3 months and valid flight ticket within 90 daysRefer customers to other agents if no proof of residence is availableEscalate any suspicious documentation to branch manager before processingAll new customers and high value customers must complete an Indemnity formObtain daily password for safe every morning and retrieve own floatNotify finance and receive a top-up if required to ensure sufficient stock levelsConduct a stock count at the end of each dayVerify totals of stock match system by printing out slip from ICFX, capture actual stock totals, sign and send to ManagerCapture shorts onto ICFX and notify managerCompile weekly and monthly spreadsheet reportsComplete daily system tests on system, must achieve 100% or go back and try againComplete daily quiz and overall monthly quiz competitionSubmit monthly assignments timeouslyAttend quarterly training and test sessionsAlways provide professional customer serviceGive information based on the training receivedMaintain customer confidentialityMonitor and manage own targetsAttend monthly performance meeting with Head of BranchesAttend all required training courses for new productsImprove Chinese language level and write monthly test designed by the head of branchKey Requirements: Grade 12 - High school graduateChinese language related certificateUnderstanding and Speaking of Mandarin (essential)2 Years Customer Service Consultant experience within a financial institution2 Years Sales experience within a financial institution2 Years Chinese related work experienceKnowledge of foreign exchangeKnowledge of exchange control regulationsKnowledge of FICA regulationsKnowledge of money launderingKnowledge of Customer ServiceAdditional Skills: Verbal and written communications skillsOrganisational & administrative skillsInterpersonal skillsAnalytical skillsSales SkillsChinese language SkillDriving Skills
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