CORE PURPOSE OF THE JOB
The purpose of the role is to attend to Teller and Enquiries functions as well as Forex, as and when required, accurately and in keeping with the Bank's policies and procedures and regulatory requirements. To provide excellent customer service to clients and the relevant Branches within the Region.
MAIN FUNCTIONS OF THE JOB
Teller Processing and Administration
Cash deposits and withdrawals
EFT and internal transfers
Closure of accounts
Intersystem transfer (Debit Card to investment account)
Investment transfer (investment account to Debit Card)
Reversal of fees
Ensures daily processed work balances at the end of the working day
Ensures that all security procedures are adhered to minimize or mitigate risk
Updating of Stats on SharePoint
Reporting of suspicious transactions
Scanning of documentation deposits, withdrawals, ) and uploading of teller recons
Capturing of EFTS
Capturing of profit instructions, debit orders, etc.
Forex Processing
Processing of Forex orders as placed by customers either telephonically via Customer Services or walk-ins
Obtains all the necessary documentation including FICA to process the deal.
Confirms appointments and the booking of rates for customers
Provides client with banking details and amount required for the deal
Processes the deal on iMal and GTS
Attend to all administrative requirements once the deal has been finalized.
Ensure compliance with regulations and policies and procedures
Ensures that all deals comply with South African Reserve Bank's (SARB's) as well as the Banks requirements as per policy and procedure
Identifies and reports any suspicious transactions
Ensures foreign cash is balanced daily and locked away at the close of business each day
Manages foreign cash limits daily
Enquiries Administration
Assists clients with completion of deposit and withdrawal slips
Processes cash and transfer requests by checking available balance, signatures and Financial Intelligence Centre Act (FICA) compliancy
Attends to early withdrawal requests for walk in clients
Provides statements and IT3Bs as and when requested and charges client accordingly
Processes and obtains authorization for ex-branch withdrawals
Obtains relevant Fica documents from clients and dates the CIFS on iMal accordingly
Assists client with updating of personal information
Attends to any queries in relation to all the bank's products as well as client queries
Extract Transactional Banking reports and complies report
Issues replacement debit cards to clients
Refers clients to respective consultants depending on the nature of the client request
Provides and maintains a high level of customer service to customers
Handles customer complaints and directs to the relevant departments
Management of security items
Ensures the Banking Hall is neat & presentable at all times
Assists clients with registering for Internet Banking and Mobile App
Manually inspects front of ATM for any anomalies (security check)
Assists with any back-office functions on an ad-hoc basis- projects and tasks
Release and indemnity requests to COD for processing as defined by COD procedure
Customer Service
Participates in cross sales of the Banks products at all given opportunities
Always provides an efficient and professional service to clients
Ensures that clients queries are attended to professionally and timeously
Attends to queries and requests received via email
Compliance
Ensures that all functions are carried out in accordance with the Banks internally regulated procedures and compliance regulations
Ensure identification and verification of the client for all transactions
QUALIFICATIONS
Appropriate Banking qualification will be required
PREFERRED EXPERIENCE
A minimum of 1-2 years General banking experience or equivalent working experience
KNOWLEDGE
Banking systems
MS Office
NOTE
Due to this being considered a critical position at the Bank, notice of termination of employment is three (3) months.
A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.
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