Telecoms/Ict Field Service Technician - 3Cx Experience Essential

The successful candidate will be responsible for configuring and installing VoIP PBX systems and providing a high level of technical support to external customers while working under minimal supervision.
The focus will be to provide on-site installation as well as diagnosing and repairing existing technical problems. Key Responsibilities Act as primary interface to all clients to resolve problems reportedRespond to tickets on the system in a timely mannerProvide troubleshooting and technical support via remote or onsite supportSetup and install 3CX software prior to installationsInstall mobile application for 3CX systemSupport and maintenance of 3CX system after installationSetup and configuration of PBX phones prior to installationSupport and maintenance of PBX phones after installationTroubleshoot VOIP issuesSetup of gateways (PSTN, fax gateways, FXO, FXS, BRI)Install and configure routing on ADSL and fibre linesSetup VPN"s and port forward on routersMake changes to routers as per clients requirementsDo preventative maintenance on routers updates and scheduling rebootsLog onto routers to check the current configurations thereof to make sure everything is up to standardSetup and install 3CX software on the phones and server Requirements A+ and N+ certificationExperience networking and PBX systemsKnowledge in structured cablingGood communication skills Problem solving skills Be dependableHave good time management skillsDemonstrate professional attributesComplies with the companys vision and ICTGs policies and proceduresPerforms other tasks as assigned by managementBenefits Medical InsurancePensionPersonal development and training program