Technology Quality Assurance Manager

Technology Strategy and Innovation:

Lead the development, planning, and implementation of a functional Quality Assurance Strategy to support ICT solutions and projects design.
Set up and define a quality assurance framework for assessing products, services, processes, and people adequacy to meet the SBV orientated solutions.
Application of creative and analytical methods to design and enforce quality controls to maintain both SBV and internationally aligned standards.
Defining quality standards, control frameworks, and testing at different phases, such as unit testing, integration testing, and user acceptance testing.

Planning and Organising

Establish the testing phases as well as the input and output elements that will be tested during the design, development, and implementation phases.
Establish cross-functional Quality Assurance teams across SBV departments using crowdsourcing and develop testing material.

Execute Analysis & Design Activities

Assess the business requirements before beginning design work and determine if they have been interpreted correctly through engagement with the business or through assessment of the scope and proposed solution.
Develop quality assessment methodologies that support each testing process and ensure the credibility of the results.
Provide guidelines for conducting quality assurance through testing, assessments and demonstrate value add to the process to drive efficiencies and high-quality solutions.
Apply scientific models to estimate resources and time required to complete the end-to-end testing requirement.
Defining the reporting standards for each level and preparing a presentation with suggestions on how to improve the solution to enable go-live.
Determining the technical test cases and deviation tolerance levels for the desired quality standard.
Establishes appropriate quality standards and parameters for final solutions to meet business needs.

Technical implementation within own area

Conduct unit testing, integration testing, and user acceptance testing and ensure that errors are rectified, and the continuous testing cycle is completed.
Responsible for quality and test advocacy, resource planning and management, and resolution of testing issues.
Define and apply appropriate test measurements and metrics in the product and the Testing Team.
Continually communicate with stakeholders to review test results post-deployment.
Provide assurance on pre-deployment and post implementation testing.
Functional (Black Box) testing:



Deliver 100% front end Test scenario coverage and defect evaluation of solution/product within a defined timeframe.



Non-Functional (White Box) testing:



Using knowledge of the inner workings of the solution to expand on test cases and test for known outcomes



Test for negative expected outcomes thus assuring complete end to end functionality of the product solution per its design.
Deliver Security, availability, and performance testing management in accordance with the standards defined.
Conduct ICT policy reviews to ensure that policies and standards are aligned with quality standards established throughout testing and align to best practice.
Communicates quality standards and parameters to QA team, product development team, and other business partners.
Ensure that all test scripts and results are updated according to the documentation framework.
Conduct automation testing and re-testing once bugs or errors are detected as part of the testing lifecycle.
Review results and update, amend test cases to derive better results.
Automate repetitive quality testing activities.

Risk Management

Identify risks and threats associated with applications and systems, analyse exposure to those risks or threats, and determine the appropriate action to control and/or minimise them.
Conduct monthly self-assessments based on defined internal controls, anticipate and document risks, and report on gaps and related mitigation activities to ensure clean audit results.
Assess effectiveness of quality assessment process to prevent and reduce losses in time and repeats/defects/rejects of solution adoption.
Maintain compliance with data management privacy regulations and adherence to POPI Act requirements.
Driving a culture of zero-defect targets in the SBV Eco-system.
Preparation and execution of audits (Internal and external).

Quality Management

Conduct annual Quality Management Reviews.
Conduct quarterly reviews of the test cases to assure relevance to process and industry standard.
Carry out quality risk assessments and assist with compiling a risk management plan within the Quality team.
Testing Automation: Deliver against plan for automated testing, regression testing and load testing where applicable.
Work with the Head of Information Security Officer to establish a program that is including but not limited to Penetration Testing, Static Code reviews and Policy adherence controls.
Updating, implementing, and improving Standard Operating Procedures relating to all quality assurance processes and reviewing company policies and procedures for compliance.

Vendor Management

Drive a collaborative approach with vendors and resolver groups to assure timeous feedback and delivery against promised outputs and SLA's.
Review the vendor's performance periodically to ensure the service meets the business quality standard.

Stakeholder Management

Foster a good working relationship with all stakeholders, internal and external customers
Create and sustain awareness of the role and impact that the various projects and work requests will have on the Support Area.
Demonstrate value add in terms of costs and efficiencies of conducting quality assessment and risks associated with low quality standards.

Reporting

Prepare monthly reports for Quality Assurance area.
Develop templates to maintain consistent reporting and ensure quality of reporting, documentation of test findings.
Use of excellent reporting and verbal skills to regularly engage and cultivate relationships with all stakeholders.

Finance

Contribute to preparing operating and capital expenditure budgets.
Manage the QA budget, monitor spend, and optimise existing resources.
Identify and manage all service optimisation opportunities, including cost reductions.
Make budgetary recommendations that align with department goals and objectives.
Analyse and justify any deviations to budget allocation putting financial control measures.
Maintain financial compliance with the company's financial management practices, policies, and procedures in managing CAPEX and OPEX.
Commercial mindset, using finance management skills to drive the onboarding of new services and areas into the quality assurance team.

Leadership and People Management

Manage the effective use of the department's resources to improve organisational productivity and delivery.
Provide Subject Matter Expertise in critical support issues where your experience is required to ascertain the issue quickly and to find the more appropriate resolution.
On a monthly basis, manage the headcount in accordance with SBV principles and policies, including notifying HR of team cancellations, new business, and new initiatives.
Manage recruitment, performance management, training, career development programs, succession planning, resource planning, and HR processes across the team.



Lead and manage employees' end-to-end performance management process, inspire, and encourage your team to deliver on key performance areas, and provide the necessary support, coaching, and training.
Manage and lead the Talent Management Process within one's area of responsibility to create value for high-value contributors.
Comply with SBV Human Resources/Employee Relations policies and procedures and applicable Labour Laws.
Drive employee training and development, ensuring employees are provided with refresher courses in conjunction with the Training Academy.
Draw up and conduct disciplinary hearings in accordance with labour law, statutory requirements and SBV ER policies and procedures.




Minimum Requirements: Work Experience and Qualifications

8 Years' experience in a Quality Assurance Management Role

3 Years' experience of working in ICT business architecture or development of software, infrastructure, or applications
3 Years' experience delivering Quality Assurance automation programmes
2 Years' experience working in an Agile run project environment.
Proven track record of successful error free deployments

Degree in Computer Science or equivalent
Technical certification in Testing accreditations preferable (Example: ISO)
Project Management certification (advantageous)


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