REQ 137027 - Keabetswe ModiseClosing Date: 06 December 2024Job FamilyInformation TechnologyApplication DevelopmentManage Self: ProfessionalJob PurposeThis is a specialist position and hence requires an understanding of all Monitoring and/or Event Management technologies in the organisation, specifically Dynatrace Application Performance Monitoring and/or ServiceNow Event Management. This is required across on-premises and cloud solutions.This includes consulting to the Enterprise Systems Management (ESM) team, business and technology customers to identify ESM solutions that will achieve efficiencies, optimal results, and superior service delivery.Job ResponsibilitiesIn consultation with the ESM team and Technology Architecture, set standards for ESM and design ESM solutions that consider integration across technologies.Act on feedback from the operational team regarding gaps in operational procedure.Develop complex ESM solutions that impact across technologies and that meet the requirements provided (Including system access).Assist users in defining their needs and assessing the technology impact.Act as ESM consultant to enterprise-wide projects, including facilitating vendor engagement.Provide advanced troubleshooting.Provide detailed technical roadmaps in the context of the organisation architecture and interdependent technologies.Plan and drive the implementation of the agreed technical roadmaps.Provide on-the-job coaching or mentoring to Systems administrators, learners, and technology customers.Arrange and facilitate product knowledge sharing and design reviews.Collate designs considering scalability, availability, and recovery in a Hybrid Cloud Environment.The design, integration, development, and implementation of Monitoring solutions across the bank.Essential Qualifications - NQF LevelMatric / Grade 12 / National Senior CertificatePreferred QualificationDegree or Diploma in ITPreferred CertificationsCertificate in relevant Technology or DomainMinimum Experience LevelProgramming logic and techniquesThorough understanding of scripting and scripting language/s.8 – 10 years IT experienceIT Diploma/ Degree or equivalent experienceCurrent Work Carried outAdministrative and Development Support within Nedbank South Africa and Nedbank Africa across the following toolsets:DynatraceServiceNowThis Includes:Project ManagementCustomer Engagement to senior levelImplementation and Maintenance of monitoring requirementsSoftware version and Release ManagementMonitoring & Event Management Environment Operational Support (availability and stability)Monitoring & Event Management requirements implementation as per customer requirements, including:Agent DeploymentScripting/ DevelopmentDashboarding and ReportingTechnical / Professional KnowledgeAsset managementData WarehousingInformation Technology (IT) ArchitectureDecision MakingCourageStress ToleranceQuality OrientationTechnical/Professional Knowledge and SkillsResolving Conflict
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