The Technology Application Manager will manage the following in detail:Supporting Technology Strategy & Innovation:- Contribute to developing and implementing technical strategies and plans that align with corporate goals.- Lead the planning and execution of a Technology Applications strategy consistent with the overall technology road map.- Create and manage an Applications Road map that aligns with budget, resources, and industry trends.- Provide input on commercial strategies by developing value-added services for customers.- Analyze market trends to identify opportunities for digitization and automation.- Propose innovative solutions to address unmet business needs and drive industry leadership.Planning and Organisation:- Track performance against the Applications Road map to ensure timely delivery.- Identify automation opportunities and integrate IoT into platforms for improved decision-making and incident response.- Assess architectural designs to ensure they meet business and digitisation requirements.- Work with technology teams to measure successful application deployment and quantify business benefits.- Develop and present business cases for alternative solutions and guide decision-making.Execute Analysis & Design Activities:- Define specifications and requirements for new product development.- Provide input throughout the application development life cycle.- Analyse and report on the quality and performance of technical solutions, addressing any gaps.- Improve processes through predictive analysis and application development.- Prepare recommendations for upgrading or replacing applications for board approval.- Evaluate and recommend enhancements to close gaps in current processes.Technical Implementation:- Guide resolution of incidents, manage problem tickets, and oversee application maintenance.- Demonstrate the business value of adopting new application systems.- Manage the life cycle of deployed applications, assessing their benefits and relevance.- Advise on future-proof applications and those adaptable to AI and machine learning.Customer Management:- Ensure SLAs are met and drive decision-making by analysing data to identify challenges and opportunities.- Monitor performance metrics to add value to customers.- Engage with customers and business units, presenting performance results at steering committees.Business Partner Relationship Management:- Build and maintain relationships with key stakeholders and vendors.- Serve as the main contact for communication regarding system changes and updates.- Collaborate with teams and stakeholders to effectively manage systems and applications.Risk Management:- Identify and analyse risks associated with applications and systems, and take appropriate actions to mitigate them.- Conduct monthly self-assessments to ensure compliance with internal controls and address any audit issues.- Adhere to governance and control requirements, ensuring compliance with data privacy regulations and the POPI Act.Reporting:- Prepare weekly and monthly reports on application performance in line with business unit metrics.- Manage and escalate system challenges to vendors, ensuring alignment with business requirements.- Present performance and audit reports at customer forums to address issues and outline resolution plans.Finance:- Prepare operating and capital expenditure budgets, and manage application budgets to optimise resources.- Identify cost reduction opportunities and make budgetary recommendations aligned with departmental goals.- Monitor and justify budget deviations, adhering to financial management practices.Leadership and People Management:- Optimise department resources to enhance productivity and delivery.- Provide expert support for critical issues and manage headcount in line with company policies.- Oversee recruitment, performance management, training, and development across the team.
- Lead performance management, inspire the team, and offer support, coaching, and training.
- Manage talent management processes to maximise the value of high-performing employees.
- Ensure compliance with HR policies and labour laws.
- Drive ongoing training and development, coordinating with the Training Academy.- Conduct disciplinary hearings in compliance with legal and company policies.The Successful ApplicantThe suitable Technology Application Manager has the following background: - 8 years of experience in the Information Technology field, including: - 3 years in software or applications development and leading technical teams.
- 3 years managing modern open-source technologies.
- 2 years working in a multi-disciplinary team structure, promoting collaboration and teamwork.- Experience in managing projects with cross-functional teams in an Agile environment.- Degree in Computer Science, Management Information Systems, or a related field.- Certification in relevant Enterprise Architecture or technology frameworks and methodologies (preferred).What's on OfferOur client is offering a market related salary based on candidate experience
