Job title : Technician: Service / Help Desk -(Cape Town)
Job Location : Western Cape, Cape Town
Deadline : December 20, 2024
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Job Description Software support for all fleet and consumer vehicle tracking platforms. Customer training on all fleet management platforms. Mobi support Integration support for Mobi 365 Support IT desktop Support
Key Responsibilities Assistance, troubleshooting and installation on all tracking software for clients and internal staff (Vigil+, Vcam, AVM cloud, Safe and Sound and Caps support) – Troubleshooting include: Checking with client's IT on closed/open ports or firewall blocks/antivirus exceptions Assisting clients with setting up of their drivers, locations, sms/email alerts and explaining these in detail. Assisting client with scheduled reports or investigating missing or inaccurate data. Investigate reasons why features not enabled in Safe and Sound. Restarting of app/web services for various reasons – cannot login, not updating, unit changes done in CRM but not reflecting on UI, commands not processing etc. Investigate why unit/s is not updating or not visible on software. Reprocessing of data if the data is available but not on the software. Changing of registration numbers as per request from clients. Migration of clients from V+ to AVM and liaising with Mike regarding the importing of locations and drivers for these clients. Intensive and/or basic training on all software platforms for clients and/or internal staff National and international assistance relating to software and unit reporting problems. Enabling and configuring of wireless sensors such as door sensors, pto's and configuring the temperature for vehicles with fridges. Setting up and testing of immobilizers. Monitoring of click dashboards for server downtime. Fitment center assistance on click issues and booking tool. AX – arrange licenses, load software, trouble
Education/Certification National Certificate Level 4 (N4) / Grade 12 (Required) IT diploma CompTIA A+ and N+(certification is a must)
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