Requirements:In possession of or studying towards of N3/S2 (Electronic or Mechanical or Electro-Mechanical Engineering)Good knowledge and understanding of electronic conceptsDisplays good practical abilityMust have extensive knowledge of all Centurion products.Key competencies:Very meticulous and works accuratelySelf motivated and hardworkingGood planning and organizational skillsAble to work overtimeMust have Excellent communication skills and devoted to exceptional serviceAbility to maintain the highest level of quality and workmanshipComputer LiterateResponsibilities:Maintain a friendly and organized customer service environment and ensure that client queries are handled accurately in a professional manner and that you are presentable at all times.Assist with technical support provided by the department, both telephonic and at the counter.Responsible for the mechanical and electronic testing and repair of all products supported by Centurion.Ensure that all equipment repaired and tested performs in their original state and to our quality standard.Log all failures to ensure that the quality department at Head Office receives proper and useful feedback about failures experienced and assist the Production and R&D department in establishing of failure trends and suggest possible improvements to our product(s).Assist with the designing and improvement of test jigs to improve our service capabilities.Responsible for the capturing of SAP and or CRM transactions during the service and repair processes.Assist when necessary, with other ad-hoc duties, i.e.
training, updating of technical data, exhibitions, site support, the testing of new products, special site requirements.Manage optimal relationships with the client base, ensuring that the needs of the client come first.Maintain the highest level of neatness and adhered to all Occupational Health and Safety standards.Respond to incoming technical support queries via all contact channels (live chat, calls, Zoho desk email tickets)Ensure that written communication is responded to within the specified SLAs for each channelEnsure that all communication with our clients is of the required quality as outlined in the departments QA script.Capture all relevant information on inbound calls (Zoho desk interaction logging)