Technician Fidelity Cash Solutions – CashMaster, Rustemburg Reporting to: Operations Manager CashMaster
The above position is vacant at CashMaster in Rustenburg reporting to the Operations Manager, CashMaster Providing a professional and efficient service to customers by diagnosing, troubleshooting and repairing cash acceptance devices. Ensuring customer satisfaction. Attending to all cash acceptance devices calls given by Management, Installations and Call Centre.
Minimum Requirements: Matric / Grade 12 / National Senior Certificate.Valid Driver's License.Outstanding customer service skills.Technical experience.Excellent technical, problem solving and analytical skills.Strong written and oral communication skills.Ability to work weekends and holidays.Grade C PSIRA Registered.Key Performance Areas: (not totally inclusive) Provide service and customer support during field visits or dispatchesManage all on site installations, repairs, maintenance and test tasksDiagnose errors or technical problems and determine proper solutionComprehend customer requirements and make appropriate recommendations/briefingsProduce timely and detailed reportsRecordkeeping: Document all actions and call details, job cards completed in detail, group SLA updates etc.Operate vehicle in a safe mannerAdhere to all company's filed procedures and processesMaintain a professional appearanceBuild positive working relationships with customerAdhere to SLA requirements/time frames and monthly preventative maintenance on devicesAdhere to management instructionsCore Competencies Demonstrates integrity by modelling CashMaster' s values and ethical standardsStrong analytical skillsFocuses on impact and result for the client and responds positively to feedbackLeads teams effectively and shows conflict resolution skillsConsistently approaches work with energy and a positive, constructive attitudeBuilds strong relationships with clients and external actorsRemains calm, in control and good humoured even under pressureDemonstrates openness to change and ability to manage complexitiesAbility to advocate and provide policy adviceAbility to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spiritAbility to develop collaborative and harmonious relationship with external partners and clients at the senior levelExcellent communication and negotiation skills to persuade and influence othersAbility to multi-task and prioritize work schedulesSkills AnalyticalCommunicationCritical thinkingDiplomacyLeadership and team buildingChange managementProject managementPersuasion and influencingJudgement and decision makingService orientationWe reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team. Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful. E and OE
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