Technical WriterWe're your dream Customer Experience TeamWe are looking for a Technical Writer to create and maintain digital content that explains complex technical concepts. This individual contributor role forms part of our Centre of Excellence team, charged with ensuring customers have access to a full range of support for the solutions they've purchased. Comprising Technical Writers, Community Moderators, Content Creators and Social Media managers, the team sits within the Customer Excellence division, charged with providing our customers with a remarkable experience and the ability to self serve. The role reports to the Technical Content & Community Manager and requires the candidate to work with content creators around the business to translate complex technical information in clear, concise content aimed at both internal and external audiences. You will need to excellent writing and grammar skills, and be able to work independently, delivering accurate content under deadline pressure.What you'll doWrite, Proofread and edit creative content for website informational pagesOptimising content and articles for SEOCreating end user / administrator content for the company's Knowledge Base, resulting in the reduction of support cases raisedHandling user feedback and amending Knowledge Base content as requiredLiaising with Product Managers and Engineers, to understand a project's scope including beta testingLiaising with Creative, PR and Enablement teams to drive performance through quality contentIdentifying potential improvements in the Knowledge Base, to ensure that we deliver a remarkable customer experienceContribute to and maintain KCS articlesWhat you'll bringExcellent written EnglishExperience in copywriting/technical writing experience.Ability to gather and analyze the information needs of the audienceStrong interviewing and listening skillsCollaborating with internal specialists to clarify technical issuesUsing graphics editing softwareBasic HTML editing skillsDelivering content to meet the audience's needs, ensuring:the most appropriate media is usedit is organized efficientlyall Mimecast's style and consistency standards are metExperience withTechSmith SnagItSalesforceAtlassian Jira/ConfluenceOffice 365What we bring We are Mimecasters. And we are alive with purpose.
