time left to apply End Date: January 6, 2025 (23 days left to apply)
job requisition id R26160
Job DescriptionTo provide expert advice and support in practice formulation and associated best practice improvements.
Responsible for leading and developing a team of technical resources that provide operational project and technical support:
Deliver against operational and cost targetsPrioritise resource allocation to minimise and reduce wastageMonitor costs for the financial year according to the operational planAllocate and approve expenditureReview cost reports and resolve or explain variances to the budgetIdentify, control and escalate potential risks that may lead to increased costsManage costs or expenses within approved budget to achieve cost efficienciesContribute to the development of larger overall area budgetDevelop the budget for the next financial year for area of responsibility taking all operational plans into considerationResearch and design a longer-term financial resource requirement plan for the area of responsibilityPresent the business case to motivate for financial resourcesAnalyse and develop implementation plans against the forecasted financial budgetDevelop tactical budget for area of responsibility that minimises expenditure and manages costsControl the budget for area including the authorisation of expenditures and implementation of financial regulationsDeliver customer experience excellence aligned to organisational values and service standardsBuild professional long-term relationships with customers based on trust that builds the brandCollect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality serviceDeliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and applicationProvide customers with relevant information to keep them informed of products and service optionsEnsure resolution of customer queries and complaints timeously and ownership of issuesAnalyse customer feedback to help improve customer servicePropose ideas to improve customer serviceBuild relationships that allow for the managing of expectations, sharing of knowledge and diverse insights, and creation of buy-inEngage in cross-functional relationships to obtain and provide work supportEnsure compliance with relevant statutory, legislative, policy and governance requirements in area of accountabilityImplement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risksEducate others and make suggestions for improvementsImplement, monitor and control business processes according to quality standards, policy, and compliance and governance requirements in area of accountabilityDevelop and implement an area operational plan in achievement of business objectivesIdentify development needs and select effective solutions to address own and employee development needsManage team delivery against goals in the area of responsibilityManage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and proceduresEnsure skills are transferred in specific functionsSet relevant stretch goals for team and motivate achievementParticipate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively sharedBuild and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergiesJob DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 06/01/25
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career. Especially if you want to change people's lives, in an authentic, profound and sustainable way.
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