Technical Support Specialist

Job SummaryWe are seeking a Technical Support Specialist to join our team at KQ Workers Pty Ltd. In this role, you will be responsible for providing high-quality technical support to our clients, ensuring their needs are met, and exceeding their expectations.The ideal candidate will have a strong background in customer service, technical expertise, and excellent communication skills. You will work closely with internal teams to resolve complex technical issues, provide product information, and offer guidance on best practices.Key Responsibilities:Providing technical support via phone, email, and chatDiagnosing and resolving technical issues in a timely mannerCollaborating with internal teams to develop and implement technical solutionsDocumenting technical procedures and knowledge base articlesRequirements:Minimum 2 years of experience in technical support rolesStrong technical knowledge and problem-solving skillsExcellent communication and interpersonal skillsProficiency in using technical tools and softwareWhat We Offer:A competitive salary of $60,000 - $75,000 per annumA dynamic and supportive work environmentOngoing training and development opportunitiesA comprehensive benefits package
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