Technical Support Specialist (6 Month Contract) (Cape Town)

Technical Support Specialist (6 month contract) (Cape Town)We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: To provide comprehensive 2nd Tier technical support to Capitec Bank branches and 1st Tier technical support to campus environments, promptly addressing and resolving technical queries while adhering to service level agreements.Conduct thorough root cause analysis to identify and resolve technical issues, ensuring a seamless and efficient operation for Capitec Bank and its stakeholders within the agreed service level agreements.ExperienceMinimum: 1-2 years of experience in an IT service and technical support delivery capacityIT Branch support experience (or Branch champion experience for internal candidates)Basic hardware, software and network support experience.Ideal: 2+ years of experience in an IT service delivery capacity.Qualifications (Minimum)Certification in Information Technology - Computer Science or Information Technology - Technical SupportQualifications (Ideal or Preferred)A relevant tertiary qualification in Information Technology - Computer Science or Information Technology - Technical SupportKnowledgeMinimum: Client care and service protocolBasic hardware, software and network support principlesTroubleshooting and root cause analysisIdeal: Banking systemsSkillsAnalytical SkillsAttention to DetailCommunications SkillsInterpersonal & Relationship management SkillsConditions of EmploymentClear criminal and credit record
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