Technical Support - Icra Diligent Application

RequirementsA relevant 3-year degreeMinimum of 5 years' experience in applications and functional and business analysis within the implementation and/or support environments of applications.Exposure to Diligent.ResponsibilitiesProvide application functional support to our client's applications for users.Drive business analysis initiatives for applications enhancements.Expand the scope and feasibility of solutions and develop the supporting business cases.Manage change requirements and supporting specifications and provide functional specification and manage acceptance testing.Identify and register risks within their application functional streams.Configure the application as per approved business requirements and align with best practice.Provide incident resolution activities.Manage stakeholder relationships to ensure the delivery of high-quality service.Facilitate workshops and consult with business owners and other stakeholders with regard to problem definition and the identification of business requirements/needs.Review business processes and procedures, analyse business requirements/needs and associated data, and identify possible solutions.Develop systems training material and training plans, and present training courses in support of new application functions.
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