At SOLPLANET, we are driven by a simple idea:solar for everybodyWe strive to create the best possible experience for distributors, installers, and end users. That's why our solar inverters, energy storage systems, and EV chargers are easy-to-install, reliable, and user-friendly.Who We Are:Private equity-backed AISWEI is a leading provider of renewable energy solutions, providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions.AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China. With 9 GW of annual production volumes (2022), AISWEI is one of the largest manufacturers of solar string inverters worldwide. AISWEI operates under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider.Our team passionately believes that we are all fellow citizens of one planet, and we are truly honored to deploy our solutions to local societies worldwide every day.As a Technical Support Engineer, you will:Support customers by training, providing application engineering services, and general technical consultancy in solar photovoltaic inverters, energy storage systems, and EV chargers.Develop and maintain strong and synergetic relationships with key stakeholders in Solplanet's distributor, installer, and/or EPC network.Collaborate with the sales teams to maintain customer relationships, gain customer trust, and strengthen customer loyalty.Deliver online or onsite training to customers such as distributors and installers.Establish and maintain knowledge of current and upcoming local regulatory requirements related to Solplanet products.Leverage your technical know-how and insight into the competitive landscape to proactively provide feedback/suggestions to Product Management to enhance Solplanet's product roadmap.Work closely with Solplanet's service teams and service partners in EMEA to assist our customers in the after-sales phase.RequirementsYour background and skills:Bachelor or above technical degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines. Proficient in local language and business English.In-depth knowledge of technical requirements for photovoltaics, energy storage systems, and electric vehicle chargers in the distribution and/or utility segment, including product specifications, grid code requirements, landscape competitiveness, bidding requirements, etc.Ability to work independently and focused in a dynamic and fast-paced environment.Quick learner with a desire to deepen knowledge in the field of renewable energy.Previous professional experience in a photovoltaic-related industry is not essential but would be an advantage.Your Attributes:Driving performanceExcellent interpersonal and communication skillsPositive attitude and practical mindsetProactive, dynamic, solution and customer-oriented
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