Technical Support Consultant

Job title : Technical Support Consultant Job Location : Western Cape, Cape Town Deadline : January 18, 2025 Quick Recommended Links Jobs by Location Job by industries Job Description: Technical Support Consultant: Self Cash Monitor connectivity of ATM's to the host and resolve all terminal status issues and errors Resolve issues telephonically with clients Outbound customer care such as loading ATMs, diagnosing and fixing problems over the phone Inbound customer care such as technical ATM matters, billing and rebate queries, documentation and consumables Troubleshoot and resolve issues when systems are down or problematic Management of projects including software upgrades and receipt printer graphics Monitor critical sites and ensure they are actioned timeously Log all inbound and outbound calls on the in-house SparkManage software or any related software Follow up and action all open events timeously Raise events for matters that require a site visit Manage relationships and liaise with third party service providers Ensure constant revision and refining of processes and procedures Report on data and deliverables on a timely basis Be available for the on-call cycle on weekends, public holidays or weekend shift work Customer Service  jobs