Technical Support Analyst: Video Helpdesk X2

Details of the offer

Technical Support Analyst: Video Helpdesk X2Listing reference: track_001265
Listing status: Online
Apply by: 9 August 2024
Position summaryJob category: Helpdesk and Technical Support
Location: Randburg
Contract: Permanent
Remuneration: Market Related
EE position: Yes
IntroductionTracker requires the services of a Technical Support Analyst in our Technical Support Department. The incumbent will be responsible for diagnosing customers' in-vehicle camera (AI Dashcam and MDVR) issues, such as investigating user complaints, troubleshooting, and resolving in-vehicle camera related system/hardware/software problems.
KEY DUTIES AND RESPONSIBILITES:Resolve customer issues with in-vehicle camera issues, IA Dashcam and MDVR.Ensure customer satisfaction.Maintain accurate records of interactions with customers and recurring user problems.Follow up with customers as needed to ensure any problems are resolved.Statistical reporting on product performance.Evaluate and assess current processes and develop solutions to assist with problem areas.Monitor system performance.Communicate actively and effectively with stakeholders/clients/business.General administration.Minimum Requirements:Matric.Minimum 2 years relevant products and systems knowledge.Basic technical knowledge on how products/software work.Basic products and software testing knowledge advantageous.MS Office Suite proficiency (MS Word, Excel, PowerPoint).Interpersonal skills.Technical and problem-solving skills.Ability to work under pressure.Ability to effectively multi-task and prioritize.Negotiation and mentoring skills.Written and verbal communication and presentation skills for group settings, including management level and development team.Reporting and documentation skills.Valid driver's license preferred.
#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Jobleads

Requirements

Operations Support Engineer Or Specialist

Operations Support – Modeling and Engineering Engineer/Specialist/Analyst Description The Modeling and Engineering Support Engineer/Specialist/Analyst positi...


Southern Company - Gauteng

Published a month ago

Systems Analyst (Payments)

Systems Analyst (Payments)Apply locations Randburg Johannesburg posted on Posted 3 Days Ago time left to apply End Date: January 31, 2025 (30+ days left to a...


Rmbwestport - Gauteng

Published a month ago

Head Infrastructure & Enterprise Architecture

Position summaryIndustry: Scientific, Research & Development Job category: IT-Architecture Location: Randburg Contract: Permanent Remuneration: Market Relate...


Mintek Pty Ltd. - Gauteng

Published 12 days ago

Specialist Cybersecurity Incident Management Nexio Midrand, Gauteng

Specialist Cybersecurity Incident Management Nexio Midrand, Gauteng Permanent Closing Date 13 December 2024Job Details Division: Solutions Minimum experience...


Info Desk - Gauteng

Published a month ago

Built at: 2024-12-22T16:42:15.396Z